Remote Energy Services Data Entry Clerk – Digital Records Management & Client Support Specialist

About Arenaflex

Welcome to arenaflex – a dynamic non-profit human services organization dedicated to creating positive, lasting change in communities across Massachusetts. For over four decades, we have been committed to enhancing the lives of individuals and families by fostering community growth, providing essential services, and promoting holistic well-being. Our mission centers on making opportunity count for everyone we serve, and we believe that starts with having the right people on our team.

At arenaflex, we recognize that our greatest asset is our people. We are united by a shared passion for making a meaningful difference in the lives of those we serve. Our Energy Services Programs are designed to help families and individuals access critical resources that improve their quality of life, and the Data Entry Clerk plays an essential role in making this possible.

Position Overview

Are you detail-oriented, organized, and passionate about supporting community services? We are currently seeking a motivated and reliable Remote Energy Services Data Entry Clerk to join our growing team. In this position, you will be responsible for maintaining organized and up-to-date digital files that support the day-to-day operations of our Energy Services Programs.

As a valued member of the arenaflex team, you will work remotely, contributing to our mission from the comfort of your home while staying connected with our collaborative team through digital platforms. This is an excellent opportunity for individuals who thrive in administrative roles and want to make a tangible impact in their community.

Key Responsibilities

The Data Entry Clerk will undertake a variety of responsibilities aimed at maintaining the efficiency and accuracy of our Energy Services Programs. Below is a detailed breakdown of the essential duties:

Data Management and Entry

• Input and maintain updated client status records in the Statewide Client Service Center, ensuring the production pipeline is accurately reflected in real-time
• Enter and update participant information across multiple database systems with precision and attention to detail
• Verify the accuracy of data entered and perform regular quality checks to identify and correct errors
• Generate reports from database systems as needed for program evaluation and compliance purposes
• Maintain organized digital and paper participant files in accordance with program guidelines and agency standards

Communication and Documentation

• Monitor emails and incoming communications daily, logging documents and correspondences in the Monday.com platform promptly upon receipt
• Respond to internal and external inquiries in a timely and professional manner
• Document all communications and maintain comprehensive records of client interactions
• Assist with various clerical duties, including filing, mailings, and phone coverage as needed

System Compliance and Administration

• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as assigned
• Ensure compliance with agency and funder requirements in all aspects of data management
• Maintain strict confidentiality in all aspects of the role, adhering to privacy regulations and organizational policies
• Participate in system training and stay current with updates to database platforms

Team Collaboration and Professional Development

• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services
• Attend all required staff meetings, supervision sessions, and contractual meetings via remote platforms
• Participate in mandatory agency training and other relevant professional development activities
• Maintain availability for remote work, responding to emails and conducting regular duties as needed during established work hours
• Perform related work as required to support the successful operation of the Energy Services Programs

Required Qualifications and Skills

Education and Experience

• Associate degree or equivalent professional experience required
• Minimum of two years of experience in Human Services or a related field
• Applicable work experience working with diverse individuals and families with low incomes is highly valued
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education at the discretion of the hiring manager

Essential Competencies

• Strong Data Entry Skills: Must possess exceptional typing speed and accuracy, with the ability to input data efficiently while maintaining high levels of accuracy
• Technical Proficiency: Comfortable learning and navigating multiple database systems and software platforms
• Organizational Skills: Ability to maintain organized digital and physical files, with keen attention to detail
• Communication Skills: Strong written and verbal communication abilities, with the capacity to interact professionally with clients and team members
• Time Management: Ability to prioritize tasks, meet deadlines, and work independently in a remote environment
• Confidentiality: Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality
• Team Player: Willingness to collaborate with colleagues and support the broader team goals

Preferred Qualifications

• Bilingual in Spanish and English preferred – fluency in both languages is a significant asset for serving our diverse community
• Previous experience working in non-profit or human services organizations
• Familiarity with Massachusetts state assistance programs or energy assistance services
• Experience with Monday.com or similar project management platforms

Why Join Arenaflex?

At arenaflex, we believe that our employees deserve to thrive both professionally and personally. We are proud to offer a comprehensive benefits package designed to support your well-being, financial security, and growth:

Health and Wellness Benefits

• Comprehensive Health Insurance: Medical, dental, and vision coverage to take care of your health needs
• Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care expenses
• Pet Insurance: Ensure your furry family members receive the best care possible

Time Off and Work-Life Balance

• Generous Paid Time Off (PTO): Enjoy ample time off to relax, recharge, and spend time with loved ones
• Hybrid Work Opportunities: Benefit from a flexible remote work environment that suits your lifestyle while maintaining team connectivity

Financial Security and Growth

• Student Loan Forgiveness: We're committed to helping ease your student loan burden through eligible forgiveness programs
• Tuition Remission: Invest in your education and professional development with our tuition remission program
• Employer-Sponsored Retirement Plan: Secure your future with our retirement plan contributions
• Employee Discounts: Access exclusive discounts and perks from partner organizations

Career Development and Growth Opportunities

At arenaflex, we are invested in the long-term success and professional growth of our employees. When you join our team, you become part of an organization that values continuous learning and development. We provide:

• Access to comprehensive training programs and professional development workshops
• Opportunities to expand your expertise in database management and human services
• Mentorship from experienced professionals in the field
• Potential career advancement paths within the organization
• Exposure to various community programs and services
• Networking opportunities within the human services sector

Work Environment and Culture

Our remote work environment is designed to promote productivity, flexibility, and work-life balance. At arenaflex, we foster a culture of inclusivity, collaboration, and mutual respect. We believe that diverse perspectives strengthen our organization and enable us to better serve our community.

You'll join a dynamic team of professionals who are passionate about making a difference. Our inclusive workplace celebrates individual differences and encourages open communication. Regular virtual team meetings and check-ins ensure you remain connected and supported, even while working remotely.

We are committed to maintaining a positive atmosphere where every team member feels valued and empowered to contribute their best work. Your dedication to accuracy and organization will directly impact our ability to serve families and individuals who depend on our Energy Services Programs.

How to Apply

If you are ready to join a team that values your contributions and offers opportunities for growth, we encourage you to apply today! This is your chance to be part of an organization that truly makes a difference in the community.

To apply for the Remote Energy Services Data Entry Clerk position at arenaflex, please submit your resume and cover letter through our online application portal. We look forward to learning more about your qualifications and how you can contribute to our mission.

Join us at arenaflex and experience a workplace that values your well-being, supports your professional growth, and empowers you to make a meaningful difference in the lives of others. Apply now and become part of a team that is committed to making opportunity count for everyone we serve!