**Customer Care Professional – Small Business Sales & Relationship Management – Hybrid Opportunity**

Join Arenaflex: Where Customer Excellence Meets Career Growth

You Lead the Way. We've Got Your Back.

At arenaflex, we believe that when people and businesses have the right backing, they possess the power to progress in incredible ways. When you join Team arenaflex, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you—with benefits, programs, and flexibility that support you both personally and professionally.

At arenaflex, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity and in an environment where everyone is seen, heard, and feels like they belong.

Join Team arenaflex and let's lead the way together.

What You'll Do Every Day

As a Customer Care Professional on our Small Business Sales team, you'll be at the forefront of delivering exceptional service while driving business growth. Your daily responsibilities will include:

• Inbound Call Leadership: Service inbound calls while actively engaging and consulting with small business owners and decision-makers. You'll take the time to truly understand their unique business needs and recommend the perfect arenaflex Small Business Solutions products to help them succeed.
• Expert Product Knowledge: Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services. You'll become the trusted advisor our customers turn to for financial guidance.
• Continuous Sales Development: Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections professionally, and closing sales with confidence. You'll receive ongoing coaching to help you refine these essential skills.
• Extraordinary Customer Care: Provide world-class customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. Every interaction is an opportunity to create a remarkable experience that builds lasting loyalty.
• Accurate Documentation: Document necessary account information according to established policies and procedures, ensuring accuracy and compliance in all customer interactions.
• Regulatory Excellence: Maintain the highest standards of integrity by adhering to all Regulatory and Compliance guidelines related to servicing and sales practices. Your commitment to ethical behavior protects both our customers and our organization.

What We're Looking For

Minimum Qualifications

To be successful in this role, you'll need:

• Customer Service Expertise: A minimum of two years of customer service experience with a genuine passion for building customer loyalty through exceptional listening, consultative relationship building, and resourcefulness. Strong written and verbal communication skills are essential.
• Sales Acumen: Proven success in a customer service and sales environment (two years+) with a track record of meeting or exceeding targets.
• Multi-Tasking Excellence: The ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation skills in a web-based environment.
• Educational Foundation: High school diploma or equivalent required. Education benefits are available for those looking to further their credentials while working.
• Availability: The hours of operation for this position are Monday through Sunday, 7:00 AM EST to 1:00 AM EST. You must be available for an 8-hour shift within these hours.

Preferred Qualifications

While not required, the following would give you a competitive edge:

• Small Business Experience: Experience owning or working in a small business is a strong plus. Understanding the unique challenges and needs of small business owners will help you connect more deeply with our customers.
• Financial Services Background: Previous experience in the financial services or banking industry can be beneficial, though not mandatory.
• Technical Proficiency: Comfort with CRM systems and the ability to quickly learn new technologies.

Skills and Competencies for Success

Beyond qualifications, we're looking for individuals who possess these key competencies:

• Communication Excellence: Exceptional verbal and written communication skills that allow you to explain complex financial products in simple, understandable terms.
• Active Listening: The ability to truly hear what our customers are saying and understand their underlying needs and concerns.
• Consultative Selling: A customer-first approach that focuses on solving problems rather than just making sales.
• Resilience and Adaptability: Thrive in a dynamic environment where priorities may shift and challenges arise regularly.
• Attention to Detail: Meticulous accuracy in documentation and compliance matters.
• Team Player Mindset: Collaborate effectively with colleagues across departments to deliver seamless customer experiences.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you gain access to:

• Industry-Leading Training: Comprehensive initial training that covers product knowledge, sales techniques, and customer service excellence. Our training programs are designed to set you up for success from day one.
• Ongoing Coaching: Continuous coaching and development opportunities to help you refine your skills and advance your career. You'll have regular check-ins with supervisors who are invested in your growth.
• Career Path Advancement: Clear pathways for advancement within the organization. Many of our senior leaders started in customer-facing roles and worked their way up through dedication and performance.
• Skill Development: Access to external training resources, certifications, and professional development opportunities to expand your skill set.
• Cross-Functional Exposure: Opportunities to work on special projects and interact with different departments, broadening your understanding of the business.

Work Environment and Culture

Our culture is built on the foundation of backing our colleagues and customers alike. Here's what you can expect:

• Hybrid Flexibility: This position will work in the hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the first 90 days, candidates will work within the hybrid model, balancing in-office collaboration with remote flexibility.
• Inclusive Environment: A workplace where everyone is seen, heard, and feels like they belong. We celebrate diversity and believe it makes us stronger.
• Collaborative Team Culture: Work alongside supportive colleagues who are committed to winning as a team.
• Recognition and Impact: Your contributions will be recognized, and you'll have the opportunity to share in the company's success.
• Work-Life Balance: Flexible scheduling options that help you maintain balance between your professional and personal life.

Compensation and Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Financial Rewards

• Competitive Hourly Pay: $20.00 to $21.65 hourly, depending on experience and qualifications.
• Bonus Incentives: Performance-based bonuses that reward your hard work and dedication.
• Retirement Savings: 6% Company Match on retirement savings plan to help you build your financial future.
• Free Financial Coaching: Access to financial well-being support and coaching to help you make the most of your money.

Health and Wellness

• Comprehensive Medical Coverage: Medical, dental, vision, life insurance, and disability benefits for you and your family.
• Wellness Resources: Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Mental Health Support: Free and confidential counseling support through our Healthy Minds program.
• Parental Leave: 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.

Professional Development

• Career Development: Extensive training and development opportunities to help you grow professionally.
• Education Benefits: Tuition assistance and educational reimbursement programs.
• Flexible Working Model: Hybrid, onsite, or virtual arrangements depending on role and business need.

Join Team Arenaflex Today

At arenaflex, we're not just offering a job—we're offering an opportunity to be part of something bigger. You'll join a community of colleagues who are passionate about customer service, committed to excellence, and dedicated to supporting each other's growth.

Every day brings new challenges and opportunities to make a meaningful impact. Whether you're helping a small business owner navigate their financial journey, solving complex customer needs, or contributing to a team that wins together, your work at arenaflex will matter.

We invite you to bring your skills, passion, and unique perspective to our team. Together, we'll continue to set the standard for world-class customer service and create memorable experiences for the businesses and entrepreneurs who rely on us.

Apply now and let's lead the way—together.

Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.