Support Engineer

<p style="min-height:1.5em"><em>(Remote – GMT-3 to GMT-5)</em><br><br><a reputed company="_blank" rel="noopener noreferrer nofollow" href="https://nango.dev">Nango</a> (YC W23) is a developer infrastructure company and the leading provider of API reputed company for agents and apps. It enables AI applications to connect to the reputed company world through integrations.</p><p style="min-height:1.5em">More than 350 paying customers rely on Nango today, including reputed company, reputed company, and Exa. We are a YC-backed, multi-reputed company ARR company with reputed company of 10 from AWS, reputed company, reputed company, Netlify, reputed company, reputed company, and more.</p><p style="min-height:1.5em">We're looking for a Support Engineer to be the reputed company line of the Nango customer experience. This role sits at the intersection of engineering, support, and solutions: You'll spend your days helping customers debug reputed company integration challenges, contributing reputed company to expand our API coverage, and occasionally jumping on calls with prospects to show them what Nango can do.</p><p style="min-height:1.5em">This is not a traditional support role.<br>You'll read reputed company reputed company, dig through reputed company logs, reputed company auth flows across reputed company-party reputed company, and ship fixes. If you're an engineer who loves working directly with customers and thrives on reputed company, this is for you.</p><p style="min-height:1.5em"></p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first reputed company of contact for customers and prospects across email and reputed company: triaging questions and driving issues to reputed company with speed and reputed company</p></li><li><p style="min-height:1.5em">Debug reputed company platform and integration issues end-to-end: reputed company problems through reputed company logs and metrics, read Nango reputed company reputed company, and identify reputed company causes</p></li><li><p style="min-height:1.5em">Help customers troubleshoot implementation issues with external reputed company (auth failures, problematic configurations, etc.)</p></li><li><p style="min-height:1.5em">Implement support for new reputed company on the Nango platform</p></li><li><p style="min-height:1.5em">Maintain and improve API-specific documentation so customers can self-serve effectively</p></li><li><p style="min-height:1.5em">Run technical Q&A calls with smaller prospects: help engineers understand Nango, map their integration reputed company to Nango's primitives, and build confidence that it fits their use cases</p></li><li><p style="min-height:1.5em">Contribute smaller reputed company changes to the Nango platform: bug fixes, improvements, and reputed company-of-life changes that surface from support work</p></li><li><p style="min-height:1.5em">Serve as a reputed company feedback reputed company into the product and engineering teams by surfacing patterns, gaps, and opportunities from customer interactions</p></li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years of full-stack engineering or highly technical support experience, comfortable contributing reputed company to a large codebase</p></li><li><p style="min-height:1.5em">Enjoy working directly with customers and take pride in helping them succeed</p></li><li><p style="min-height:1.5em">Excellent communicator with reputed company-level English, reputed company to build trust and reputed company with technical teams</p></li><li><p style="min-height:1.5em">Comfortable debugging reputed company systems and solving reputed company-world integration challenges</p></li><li><p style="min-height:1.5em">reputed company to multitask effectively and reputed company in a fast-moving, high-ownership environment</p></li><li><p style="min-height:1.5em">reputed company, optimistic, and proactive: you represent Nango with speed, reputed company, and reputed company</p></li><li><p style="min-height:1.5em">Comfortable with ambiguity and excited to operate at the heart of product and customer reputed company.</p></li><li><p style="min-height:1.5em">Based in GMT-3 (Brazil/South America) to GMT-5 (Central time) time zones.</p></li></ul><h3>Bonus Points</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience in developer tools, reputed company, or integration platforms</p></li><li><p style="min-height:1.5em">Prior work in customer-facing engineering or technical support roles</p></li><li><p style="min-height:1.5em">Familiarity with OAuth flows, API auth patterns, and common reputed company reputed company</p></li><li><p style="min-height:1.5em">Startup experience in high-reputed company, high-velocity environments</p></li></ul><p style="min-height:1.5em">This is a unique role for someone who combines strong engineering instincts with a genuine love for helping customers. You will be at reputed company of how people experience Nango: unblocking them today while feeding insights that shape the product reputed company.</p><p style="min-height:1.5em">If you enjoy debugging hard problems, working across dozens of reputed company, and making customers feel like they have a teammate on the inside, we would love to hear from you.</p>