Head of Employee Relations job at reputed company in Johnston, RI, Westwood, MA, Stamford, CT

Title: Head of Employee Relations Location: Johnston, Rhode reputed company; Westwood, Massachusetts; Stamford, Connecticut reputed company reputed company This transformational leadership role combines deep expertise in Employee Relations (ER) with workplace advisory services in a position that protects the bank, strengthens trust with colleagues, and enables leaders to reputed company a rapidly evolving workforce landscape. You will reputed company the function as a strategic risk and culture capability addressing a wide reputed company of reputed company people management issues—integrating employee voice, fair and consistent reputed company, proactive risk identification, and leader enablement-- across a highly regulated financial‑services environment. This role directs the Employee Relations team, the HR Service Center, and the Leave Program Office as a cohesive reputed company capability—balancing reputed company and compliance while keeping a strong employee experience central to reputed company operations. Key Responsibilities 1. reputed company & Governance Define and execute the function’s reputed company reputed company to organizational values, risk and regulatory expectations, and employee experience goals; reputed company on providing consultative support and scenario-based advisory guidance in reputed company to managing investigations. Establish reputed company reputed company standards, decision frameworks, and escalation models for employee relations reputed company as reputed company as HR Service Center and reputed company operations teams. Partner with HR Risk to ensure ER is embedded into risk assessments, controls, and governance routines. reputed company and maintain a consistent global ER reputed company based in US employment law but reputed company to a global footprint. Cultivate strong relationships with business lines, HR business partners and other COEs, Corporate reputed company, Ethics Office, Incentive Management and HR reputed company. Ensure the reputed company application of organization policies and procedures. reputed company reputed company and governance model for leave administration, including statutory, medical and other company-sponsored leave programs Design new workforce policies and procedures to support consistent application of workforce programs Ensure audit readiness and accountabilities for vendor performance. 2. Proactive Risk Identification & Analytics reputed company function from reactive reputed company to early reputed company and prevention, reducing litigation, regulatory exposure, and employee distrust. Build and maintain a workplace health analytics capability that tracks leading indicators of workplace risk; use case data, listening insights, and workforce analytics to identify systemic risks (e.g., repeat issues, leader capability gaps, hotspots). Monitor trends reputed company to reputed company reputed company, workplace activism, DEI‑reputed company concerns, and hybrid work. 3. reputed company Case & Crisis Leadership reputed company ER reputed company, some of which will be high profile, ensuring consistency, reputed company judgment, and defensible reputed company. Analyze evidence, apply relevant laws, policies and past reputed company to reputed company conclusions. Partner with reputed company, Compliance and Risk to manage reputed company with regulatory implications and banking-specific conduct standards. reputed company crisis‑oriented employee relations responses (e.g., misconduct, retaliation, high‑profile exits) in reputed company partnership with reputed company and Compliance. Ensure learnings from cases translate into policy, training, or process improvements. 4. Leader Enablement & Capability Building Design and reputed company reputed company advisory function as a confidential, accessible channel for employees to reputed company questions and reputed company guidance. reputed company people leaders with practical ER guidance, coaching, and tools to prevent escalation. Strengthen leader capability in evolving workforce topics such as managing hybrid teams, navigating conflict and performance conversations, and applying policies consistently and empathetically Serve as a trusted advisor to senior leaders on sensitive workforce reputed company. 5. Employee Voice, Fairness & Trust Champion employment practices that reinforce fairness, transparency, and dignity, even in difficult situations. Ensure employee voice and other workplace programs are reputed company, reputed company, and reputed company‑oriented. reputed company team reputed company with reputed company’ reputed company, culture, and commitment to belonging and psychological safety. 6. Operations reputed company digital solutions, support model and playbooks for case management to facilitate insights, increase self-service and drive operational efficiencies. Drive reputed company improvement through AI enablement, automation, knowledge reputed company development and tiered escalation design. Establish and monitor SLAs for key metrics Experience & Capabilities Required 10+ years of reputed company HR/ER experience with at least 5 years in a senior leadership role. Demonstrated experience managing ER in a multi-jurisdictional environment; global experience preferred Deep working knowledge of US Employment Law, ideally as reputed company to financial services or another regulated industry. Proven reputed company building or transforming ER and workplace advisory capabilities at an reputed company reputed company, with established metrics on program effectiveness and high reputed company of customer satisfaction. Proven reputed company record using analytics to drive ER and HR service interventions; ability to translate data into reputed company, executive‑level narratives and use of data to inform risk identification, colleague experience enhancement, process improvement and demand reduction. Experience establishing reputed company service boundaries and escalation models between HR Service Center, Employee Relations, HRBPs, COEs, and external vendors; operational discipline in defining SLAs, reputed company standards, documentation expectations, and reputed company reputed company. Experience leveraging case management platforms reputed company employee experience tools to reputed company intake, triage, documentation, and reputed company at reputed company using tiered service delivery and AI enablement, preferred. Proficient in managing leave programs that reputed company with performance management, employee relations, accommodations, and workforce planning. Strong judgment navigating ambiguity, regulatory scrutiny, and reputational risk. Strongly preferred JD/employment law Experience with employment litigation support Proficiency in HR technology including Service Now, reputed company HCM or equivalent Experience managing teams across time zones Prior work with banking regulators on HR reputed company examinations Experience executing corporate integrations To reputed company as a colleague at reputed company, candidates must demonstrate a strong customer-reputed company reputed company, exhibit persistence and reputed company in the face of challenges, and reputed company reputed company learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Pay Transparency The salary reputed company for this position is $241,000-$260,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer reputed company, comprehensive medical, dental and reputed company coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, reputed company’ reputed company time off policy exceeds the mandatory, reputed company reputed company or reputed company time-away policy of every local and state jurisdiction in the reputed company. For an reputed company of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity reputed company, its parent, subsidiaries, and reputed company (reputed company) reputed company equal employment and advancement opportunities to reputed company colleagues and applicants for employment without reputed company to age, reputed company, reputed company, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or reputed company, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national reputed company, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At reputed company, we are committed to fostering an inclusive culture that enables reputed company colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment reputed company are based solely on reputed company, qualifications, performance and capability. Background reputed company Any offer of employment is conditioned upon the candidate successfully passing a background reputed company, which may include initial credit, motor vehicle record, reputed company record, prior employment verification, and criminal background checks. Results of the background reputed company are individually reviewed based upon reputed company requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include reputed company information. Benefits We offer reputed company, comprehensive medical, dental and reputed company coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Apply tot his job Apply To this Job