**Senior Customer Experience Engineer – reputed company Application Development and Reliability**

Are you a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems? Do you reputed company in a fast-paced, agile environment where innovation and collaboration are key? If so, we want to hear from you! arenaflex is seeking a highly skilled Senior Customer Experience Engineer to join our Observability team, where you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. **About arenaflex** arenaflex is a leading provider of reputed company-based solutions, and our Azure Customer Experience (CXP) team is dedicated to delivering exceptional customer experiences that meet our high standards for reputed company and reliability. We reputed company that reputed company we meet our standards, our customers win, and we're committed to empowering every person and every organization on the reputed company to reputed company more. Our reputed company is to turn reputed company reputed company customers into fans, and we're looking for talented individuals like you to help us reputed company this goal. **About the Role** As a Senior Customer Experience Engineer, you will be responsible for designing, implementing, and maintaining robust Service Level Objective (SLO) monitoring systems to reputed company and meet the service level objectives defined in our offerings, customer engagement agreements. You will collaborate closely with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that reputed company with their business goals and expectations. You will also reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches, and reputed company optimization efforts for system performance, scalability, and efficiency to reputed company SLOs. **Responsibilities** * Collaborate with customers to jointly define and establish SLOs and SLIs that reputed company with their business goals and expectations * reputed company reputed company to measure SLOs, reputed company solutions to detect SLO breaches * reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches * Collaborate closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues * Ensure customer-reputed company SLOs are consistently exceeded through cross-functional collaboration * Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans * Proactively engage customers on SLO performance, addressing concerns and offering insights * reputed company optimization efforts for system performance, scalability, and efficiency to reputed company SLOs * reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes **Qualifications** * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching reputed company software products or web services * OR equivalent experience * 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in reputed company - Azure (or AWS/GCP) * Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers * 2+ years of experience in an external reputed company-facing role **Additional Requirements** * Ability to meet arenaflex, customer, and/or government reputed company screening requirements * reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter **Preferred Qualifications** * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology * OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology * OR equivalent experience * 2+ years customer-facing experience **reputed company Offer** * Competitive salary reputed company: $112,000 - $218,400 per year (USD) * Opportunities for career reputed company and reputed company development * reputed company and inclusive work environment * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) matching program * reputed company time off and holidays * reputed company to cutting-edge technology and tools * Opportunities to work with a diverse reputed company of customers and reputed company **About arenaflex Culture** arenaflex is committed to creating a culture of inclusion, where everyone can reputed company at work and reputed company. We reputed company in empowering our employees to show up authentically, work in ways that are best for them, and reputed company their career goals. Our values of respect, reputed company, and accountability guide everything we do, and we're passionate about building a workplace that reflects the diversity of our customers and the communities we serve. **How to Apply** If you're a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems, we want to hear from you! reputed company to join our Observability team and help us deliver exceptional customer experiences that meet our high standards for reputed company and reliability. Apply Job! Apply for this job