**Experienced Customer Care Representative - Remote**

**Join arenaflex, a leading medical marijuana company in Florida, as we strive to revolutionize the industry with exceptional customer service.** At arenaflex, we believe that customer service is the new marketing, and it's what sets us apart from the rest. Our goal is to provide a personalized experience for our patients, exceeding their expectations and building long-lasting relationships. As a Customer Care Representative, you will be the first point of contact for our patients, and your role will be instrumental in shaping their experience with our company. **About arenaflex** arenaflex is a rapidly growing medical marijuana company in Florida, dedicated to providing high-quality products and exceptional customer service. Our mission is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. We are committed to building a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. **Our Values** At arenaflex, we are united by our vision, mission, and values: * **Integrity**: We operate with transparency, honesty, and ethics in all our interactions. * **Collaboration**: We work together as a team to achieve our goals and support each other's growth. * **Alignment**: We align our actions with our values and mission to ensure a cohesive and effective approach. * **Intentionality**: We focus on making intentional decisions that drive our success and impact. * **Accountability**: We take ownership of our actions and results, and we hold ourselves and others accountable for our performance. * **Agility**: We adapt quickly to changes in the market and industry, staying ahead of the curve and innovating continuously. **Key Responsibilities** As a Customer Care Representative, your primary responsibilities will include: * Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community * Navigating multiple software and communication platforms to provide support * Demonstrating professional telephone and chat etiquette * Coordinating with other departments as needed * Placing delivery orders on behalf of qualified Florida medical patients * Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order * Adhering to all state-mandated policies, including HIPAA compliance * Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel **Skills and Qualifications** To succeed in this role, you will need: * The ability to offer impartial service and support for all patient interactions * The ability to adapt to changes in policy and procedure both at a company and industry level * An eye for attention to detail and effective documentation * Organization and initiative, good communication skills, critical thinking, proactive problem-solving, time management, discretion, and confidentiality * The ability to work weekends and holidays as scheduled * A minimum of six months of experience working in cannabis retail or customer service **Physical Demands** The physical demands of this role include: * Regularly being able to speak and hear * Sitting at a workstation for extended periods * Using hands to handle or feel objects, tools, or controls * Reaching with hands and arms and ability to work on a desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries, and/or reports in written format * Occasionally lifting and/or moving moderate amounts of weight, typically less than 20 pounds * Regular and predictable attendance is essential **Compensation and Benefits** arenaflex offers a competitive starting pay rate of $16/hour, with opportunities for yearly or performance-based evaluations. All full-time employees automatically qualify for benefits, PTO, and paid holidays after their probationary period, which is 30 days. We also offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability insurance at low and competitive costs. **Requirements** To be eligible for this position, you must meet the following requirements: * Be 21 years of age or older * Be able to actively pass a level two federal background check * Have obtained a high school diploma, GED, or equivalent * Have flexible availability (please provide requests or restrictions in the application accurately) * Be able to lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done **Work Environment and Culture** arenaflex is a remote-friendly company, and this role will be performed from home. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our culture is built on our values of integrity, collaboration, alignment, intentionality, accountability, and agility. **How to Apply** If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where everyone has the opportunity to thrive and grow. Apply for this job