**Experienced Full Stack Customer Success Manager – EV Fleet Solutions**

At arenaflex, our mission is to be the partner of choice for business and government customers, providing comprehensive solutions to meet their holistic business needs. To deliver exceptional value to our customers with our products and services, arenaflex is standing up a customer success team. This team's goal is to drive customer satisfaction, retention, loyalty, and EV adoption through an exceptional customer experience. The customer success team will deliver a best-in-class experience to a diverse range of B2B customers, ensuring they receive the foundational support necessary to maximize the benefits of our fleet solutions and optimize their operational efficiencies. **About arenaflex** arenaflex is a leading provider of innovative solutions for the electric vehicle (EV) industry. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we are committed to leading the change that will make our world better, safer, and more equitable for all. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. **Job Summary** We are seeking an experienced Full Stack Customer Success Manager to join our team in the Southeast region, North Central region, and South-Central region. As a Customer Success Manager, you will act as the primary liaison for our customers post-sale, guiding them from onboarding through successful delivery and providing ongoing support thereafter. Your guidance will be key in facilitating the seamless integration and adoption of arenaflex's comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. **Responsibilities** * Serve as the primary liaison for our customers as both advisor and consultant post-sale, ensuring seamless product integration and effective implementation of arenaflex solutions in their operations. * Manage the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones. * Utilize analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle. * Gather customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success. * Establish and deepen customer relationships to understand their business goals and boost their return on investment from arenaflex products and services. * Drive adoption of arenaflex solutions by demonstrating their business value; provide updates on new product features or functionality for contracted services; identify opportunities to educate customers on existing and new products and solutions. * Provide exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention. * Emphasize the benefits of arenaflex solutions, enhancing customer satisfaction through strategic upselling and cross-selling. * Manage contract renewals and customer invoicing and ensure comprehensive customer satisfaction and product engagement. * Achieve targets related to quality, productivity, and customer record maintenance within our CRM system. * Develop Customer Success Assets such as references, case studies, and playbooks, and participate in thought leadership. **Qualifications** * Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management. * Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification. * At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems. * Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines. * Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce. * Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential. * Proven ability to manage complex customer relationships and drive customer satisfaction. * Analytical mindset with the ability to interpret data and make data-driven decisions. * Customer-centric mindset with a passion for helping customers succeed. * Strategic thinker with strong problem-solving skills. * High level of adaptability and ability to thrive in a fast-paced environment. * Strong organizational and time management skills. **Work Environment and Culture** arenaflex is a remote-friendly company, and this role will be based in the Southeast region, North Central region, and South-Central region. As a Customer Success Manager, you will have the flexibility to work from home and will be required to cover territory visits to customer accounts in a recurring frequency. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the EV industry. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to develop your skills and expertise in customer success, sales, and project management. We offer a comprehensive training program that includes onboarding, product training, and sales training. You will also have access to our CRM platform, Salesforce, and will be required to utilize it to manage customer relationships and track sales performance. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that includes a base salary, commission, and benefits. Our benefits package includes health insurance, dental insurance, vision insurance, and a 401(k) plan. We also offer a generous paid time off policy, including vacation days, sick leave, and holidays. **How to Apply** If you are a motivated and customer-focused individual with a passion for the EV industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Equal Employment Opportunity Statement** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, ethnicity, preferences, or location. We believe that a diverse and inclusive workplace is essential to delivering exceptional customer experiences and driving business success. **Accommodations** arenaflex offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us at Careers.Accommodations@arenaflex.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Apply for this job