**Experienced Remote Healthcare Customer Service Representative – Thrive in a Dynamic Environment at arenaflex**

At arenaflex, we're dedicated to delivering mission-critical services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a team that's passionate about helping others, and we're excited to offer you the opportunity to join our dynamic and inclusive culture. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals, businesses, and governments to achieve their goals. With a strong commitment to excellence, we strive to create exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're proud to offer a culture that values individuality, creativity, and teamwork. **Job Summary** As a Remote Healthcare Customer Service Representative, you'll play a critical role in managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll be responsible for explaining and clarifying plans' policies and procedures, actively attempting to resolve member or provider concerns, and maintaining current knowledge of Member Services policies and procedures. If you're passionate about helping others, have a natural empathy, and are determined to deliver a comprehensive solution to healthcare-related calls, we encourage you to apply. **Responsibilities** * Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups * Explain and clarify plans' policies and procedures * Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system * Investigate verbal complaints concerning billing, claims, or service rendered. Escalate complaints of service failures to designated departments for investigation * Maintain current knowledge of Member Services policies and procedures * Perform other work-related duties as assigned **Requirements** * Ability to successfully complete customer service assessment & typing test * Must be a US Citizen * High school diploma, GED, or college degree * Ability to successfully complete a mandatory paid training program with 100% attendance * Successful completion of background check is required for this position * At least 1 year of Call Center experience preferred * 1 year of face-to-face customer service experience * Knowledge of and prior experience in Dental, Medical, or Managed Care industry is preferred * Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability, and must be a team player * Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving * Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer * Strong communication skills over the phone * Ability to deal with problems involving several concrete variables in standardized situations **Equipment and Workspace Requirements** * You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through) * Must be able to hardwire your work computer directly to your home modem via ethernet * Must have a distraction-free and secure work environment **What We Offer** * Competitive pay rate of $16.00 an hour * 10-week training program with 100% attendance required * Opportunities for growth and development within the healthcare team * Health benefits for you and your family, including medical, dental, and vision * Paid time off after 180 days of employment * Computer equipment provided * A dynamic and inclusive work environment that values individuality and creativity **How to Apply** If you're passionate about helping others and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to learn more about the application process and to submit your application. **About arenaflex's Culture** At arenaflex, we're committed to creating a culture that values individuality, creativity, and teamwork. We believe that our associates are the backbone of our organization, and we strive to provide a work environment that's inclusive, dynamic, and supportive. We offer a range of benefits and perks, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form () . You may also click here to access arenaflex's ADAAA Accommodation Policy () . **Vaccination Status** At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. **Apply Now** If you're ready to join a dynamic and inclusive team that's passionate about making a difference in people's lives, we encourage you to apply. Please visit our website to learn more about the application process and to submit your application. Apply for this job