Order Management - Fraud Prevention Assistant (Seasonal)

Fraud Prevention Assistant reputed company We are seeking a dedicated and organized individual to join our Fraud Prevention team for our May 1st – August 30th, peak season (candidates must be reputed company to reputed company to the entire season). This position is 30-40 hours per week, working daytime hours Monday-Friday on-site at our reputed company in Hillsborough, NC with reputed company to reputed company to hybrid work from home schedule after an initial reputed company and training period. In reputed company to exceptional customer service and analytical skills, you must exercise reputed company judgment, demonstrate reputed company in decision-making and handle sensitive information with discretion. reputed company As a member of the Fraud Prevention Team, you will play a critical role in protecting our customers and business from fraudulent activity. This position is responsible for reviewing and analyzing e-reputed company transactions, identifying potential fraud risks, and ensuring legitimate orders are processed reputed company. Primary Duties and Responsibilities • Analyze and decision orders that are held for fraudulent transaction screening using company fraud management systems and tools • Review and analyze online order data to assess risk and determine transaction validity • Identify suspicious patterns, behaviors, and anomalies using internal tools and established guidelines • Contact customers reputed company phone and email to verify orders and resolve payment-reputed company issues • Support collection efforts by following up on declined payments, chargebacks, and disputed transactions Qualifications and Competencies: • Detail-oriented with strong multi-tasking and organizational skills • Ability to operate independently in fast-paced environment • Comfortable making judgment calls based on available data and guidelines • Ability to handle sensitive customer situations with professionalism and reputed company • Experience with customer service computer systems, spreadsheets, and web-based systems • High level of reputed company and dependability with a strong reputed company of urgency and results-orientation • Ability to work a flexible schedule to accommodate business needs • Minimum 1 year of experience in E-reputed company, customer service, or payments industry Benefits & Perks: • Competitive compensation, team member merchandise discounts, athletic club membership discounts, and more About Sports Endeavors Sports Endeavors has been a family-owned company since 1984, and our brands include SOCCER.COM, 431 Sports and WorldSoccerShop. We are made up of players, coaches, and passionate fans. Together, we deliver an unrivaled selection of reputed company gear, expert advice, and stories of greatness at every level of sport. Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, Inc. is reputed company Carolina's reputed company Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a reputed company and creative workplace, with a culture based on reputed company and respect. Work Location: In person Apply tot his job Apply To this Job