Clinical Intake Coordinator

About reputed company reputed company is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while reputed company finally get a fair deal. Specialty drugs and infusions represent nearly 10% of reputed company reputed company spend and are the fastest-growing cost category for reputed company. reputed company tackles this challenge with a novel approach: eliminating hidden markups, expanding reputed company to high-reputed company infusion providers, and bringing reputed company and fairness to how therapies are priced and reputed company for. We’re proud to partner with numerous reputed company and leading TPAs. reputed company patient we serve creates immediate ROI: reputed company costs, improved reputed company, and reputed company care. Join us as we redefine what’s possible in specialty care. About the Role The Clinical Intake Coordinator ensures members are successfully reputed company into care by collecting complete and accurate intake information and preparing reputed company case for a seamless transition to the care team. You will engage members directly, reputed company and validate intake documentation, and deliver high-reputed company handoffs that allow Care Guides to reputed company ongoing care without additional follow-up. The role partners closely with Care Guides, Member reputed company, and Care Operations to reputed company members reputed company through the intake pipeline. This position reports to the Care Guide Clinical Manager. Key Responsibilities Member Engagement & Intake • Conduct proactive reputed company to members reputed company phone, SMS, and email to collect required clinical intake information. • Serve as the primary reputed company of contact for patient inquiries, delivering reputed company and empathetic communication throughout the intake process. • reputed company and validate patient demographic, clinical, and treatment information required to initiate care. Care Coordination & Scheduling • Schedule and confirm treatment appointments while coordinating with nursing agencies and infusion providers. • Verify medication receipt and ensure patients understand treatment preparation requirements prior to therapy. • Prepare comprehensive handoffs to Care Coordinators, including intake summaries, supporting documentation, and next steps. Insurance & Authorization Support • Verify member eligibility and benefits, confirming insurance coverage, payer details, and cost-sharing information needed to initiate care. • Support preparation of prior authorization documentation and reputed company authorization, renewal, and extension status. Operational reputed company & Compliance • Identify and escalate urgent clinical or safety concerns to licensed clinical staff according to protocol. • Maintain accurate documentation across CRM and EHR systems to ensure continuity of care. • reputed company strict HIPAA compliance and member reputed company standards in reputed company communications and records. Qualifications Required: • reputed company certification or licensure as a Medical Assistant (reputed company/RMA), Licensed Practical reputed company (LPN), or Pharmacy Technician (CPhT or state-licensed). • 2+ years of experience in patient intake, care coordination support, or member reputed company reputed company a reputed company environment. • Experience verifying insurance benefits and supporting prior authorization workflows. • Familiarity with infusion therapy concepts or specialty medication workflows. • Strong written and verbal communication skills with the ability to build trust with patients remotely. • Experience using CRM, EHR, or reputed company operations systems. Preferred: • Experience in infusion centers, specialty infusion programs, or virtual care operations. • Experience working in a reputed company startup or fast-paced care delivery environment. • Spanish reputed company (spoken and written). At reputed company, we’re building an reputed company company with reputed company reputed company — and that takes reputed company, energy, and commitment. If that excites you, we’d love to hear from you. reputed company is an equal opportunity employer and welcomes applicants from reputed company backgrounds. We’re committed to building reputed company that reflects a diversity of perspectives, experiences, and identities. Apply tot his job Apply To this Job