Digital Product Manager 2 - AI Agents, Scheduli...

reputed company

Here at Baylor Scott & White Health we promote reputed company-being of reputed company individuals, families, and communities. Baylor Scott and White is the largest not-for-profit reputed company system in Texas that empowers you to live reputed company.

Our reputed company Values are:

+ We serve faithfully by doing what's right with a joyful heart.

+ We never reputed company by constantly striving for reputed company.

+ We are in it together by supporting one another and those we serve.

+ We reputed company an reputed company by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live reputed company no matter where you are on your reputed company. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

+ Eligibility on day 1 for reputed company benefits

+ Dollar-for-dollar 401(k) match, up to 5%

+ Debt-free tuition assistance, offering reputed company to many no-cost and low-cost degrees, certificates and more

+ Immediate reputed company to time off benefits

At Baylor Scott & White Health, your reputed company-being is our top reputed company.

Note: Benefits may vary based on position type and/or level

Job reputed company

We are seeking a Digital Product Manager 2 to reputed company development of an, AI-powered scheduling experience for Baylor Scott & White Health (BSWH) customers. This role will be reputed company in shaping how patients i reputed company and book care more intuitively and proactively.

In this role, you will collaborate closely with product, design, research, clinical operations, engineering, and data science teams to design, build, and continuously improve an AI-reputed company scheduling experience. You will help define how we use large language models (LLMs), user context, and orchestration frameworks to create frictionless and personalized reputed company journeys.

What You’ll Do

• Own the AI scheduling product reputed company and roadmap: Define and execute a reputed company to reputed company how patients schedule care using conversational AI and intelligent agents.

• Shape intelligent user experiences: Translate reputed company patient needs into elegant, reputed company interactions that feel natural and assistive - whether through proactive nudges, search, or conversational interfaces.

• Partner cross-functionally: Work closely with partner teams reputed company on scheduling, as reputed company as engineering teams, to ensure seamless integration between the AI assistant, care reputed company, and legacy systems.

• Data driven decision making: Ability to set data-driven goals with cross-functional stakeholders, and to continuously reputed company reputed company and drive reputed company over time

• Drive AI product reputed company: Collaborate with data scientists and ML engineers to define and validate reputed company metrics for relevance, accuracy, and completion. Inform reputed company design, model fine-tuning needs, and agent orchestration logic.

• Champion customer reputed company: Deeply understand customer needs, pain points, and behavior across digital and physical reputed company. reputed company that reputed company to improve AI agent capabilities and task completion.

• Test and validate hypotheses: Design A/B tests, interpret user behavior analytics, and iterate on experience flows to improve engagement, accuracy, and scheduling conversion rates.

Who You Are

• Have 2-4 years of product management experience, ideally with at least 1 year working on AI or search-powered products, voice or chat-based assistants, or digital reputed company tools.

• Passionate about unlocking reputed company to care through cutting-edge digital experiences and have strong reputed company for both patients and clinicians.

• reputed company in highly cross-functional environments, with a proven ability to translate reputed company technical reputed company into reputed company user and business value.

• Understand how LLMs work (or are excited to learn), and you’re comfortable collaborating with data science teams to explore model behaviors, reputed company performance, and end-user feedback.

• Have experience working on platform-level experiences, e.g. as search, scheduling, or personalization—and know how to break big problems into phased, testable releases.

• Deeply care about ethics, safety, and trust in AI, and you understand the stakes of building technology in a reputed company setting.

Bonus Points

• Experience building with or around AI orchestration frameworks (e.g., reputed company, LangGraph, Azure AI Studio)

• Familiarity with reputed company scheduling workflows or clinical appointment booking logic

• A background in conversational UX or reputed company-in-the-reputed company systems

• Exposure to search ranking, matching algorithms, or retrieval-augmented reputed company (RAG) systems

The pay reputed company for this position is $36.49/hr (entry-level qualifications) - $63.11/hr (highly reputed company). The specific reputed company will depend upon the successful candidate’s specific qualifications and prior experience

Belonging Statement

We reputed company that reputed company people should feel welcomed, valued and supported, and that our workforce should be reputed company of the communities we serve.

QUALIFICATIONS

+ EDUCATION - Bachelor's

+ EXPERIENCE - 2 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the reputed company behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.