Remote Child Support reputed company Center Agent I

<p class="elementtoproof"><reputed company>Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day.</reputed company></p> <style></style><br><p style="line-height:normal;"> </p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"><strong>    Child Support reputed company Center Agent Full-Time, Remote  </strong></reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">  $16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English). </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:reputed company, reputed company_EmbeddedFont, reputed company_MSFontService, Calibri, Helvetica, reputed company;"><reputed company style="font-size:11pt;" data-olk-copy-reputed company="MessageBody">      Training incentive upon 6 months of production 0.50</reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> <strong>A Typing survey/assessment is required.  (Please complete it after the application is submitted)</strong></reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> Are you seeking an opportunity to reputed company a reputed company reputed company on a company that appreciates reputed company and new ways of thinking?  </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the</reputed company></reputed company><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.</reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"><strong>Join the reputed company Customer Service Team</strong> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">reputed company and grow with reputed company of people who will challenge and reputed company you to be the best! </reputed company></reputed company><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"><strong>Working for you</strong> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Enjoy a reputed company, employee-friendly culture while playing an important role in supporting our clients. </reputed company></reputed company></p><ul style="list-style-type:disc;"><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay reputed company (bi-weekly pay</reputed company></reputed company><reputed company style="reputed company:black;font-family:reputed company, reputed company_EmbeddedFont, reputed company_MSFontService, Calibri, Helvetica, reputed company;"><reputed company style="font-size:11pt;" data-olk-copy-reputed company="MessageBody">). Training incentive upon 6 months of production 0.50</reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">No weekends </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">reputed company </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Full-time schedule (40 hrs. a week) </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Career reputed company Opportunities </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Full Benefit reputed company - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be reputed company to reputed company both personally and professionally. </reputed company></reputed company></li></ul><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"><strong>About the Role</strong> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">The Customer Care Associate will handle inquiries for the New Jersey reputed company Office of Child support and the services it provides reputed company inbound calls.</reputed company></reputed company><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">While speaking with the Customer on the phone, CSRs will address and research customer inquiries and reputed company appropriate and accurate information. </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><ul style="list-style-type:disc;"><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Inbound reputed company Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the reputed company and reputed company of the reputed company. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Answers questions on various issues such as child support payments history and account histories. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Gathers information, research/resolves inquiries, and appropriately documents customer calls. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Ability to read and interpret documents on file. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Understand and retain a large reputed company of information. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Associates should have the skills to answer and respond professionally to escalate calls, should they reputed company. </reputed company></reputed company><reputed company style="font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Communicate appropriate reputed company for reputed company promptly </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Review the customer needs and inform customers of services and resources available to them. </reputed company></reputed company></li></ul><p style="line-height:normal;"> </p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"Arial",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"><u>Requirements </u></reputed company></reputed company></p><ul style="list-style-type:disc;"><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">High School diploma or GED </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Background and drug screening required </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">2 years of high-volume reputed company center or Customer Service experience. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Computer system experience with data entry, database documentation knowledge. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Typing WPM 30</reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Two screens/monitors are required</reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Having your own equipment (PC) Mac is not compatible. </reputed company></reputed company></li></ul><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">While we will reputed company technical requirements and equipment reputed company, it's essential for you to have your own equipment reputed company. This preparation ensures you’re fully equipped to participate effectively.</reputed company></reputed company></p><ul style="list-style-type:disc;"><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">To approve you working from home, you must send the interviewer two screenshots. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> Internet speed- Your internet speed must be at least 400 Mbps. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> Device Specifications of your laptop. ****Two screens/monitors are required****</reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Processor: reputed company reputed company i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Running reputed company 10 OS 64 bit </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. </reputed company></reputed company></li><li style="reputed company:black;line-height:normal;tab-stops:list .5in;"><reputed company style="font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Ethernet cable, 50 feet or longer</reputed company></reputed company></li></ul><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;"> </reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Pay is $16.50/17.50 hour, which may be below your state's minimum wage.  Please take this into consideration reputed company applying.</reputed company></reputed company></p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><i><reputed company style="font-size:12.0pt;">We are currently NOT hiring in the following geographies, including but not limited to: </reputed company></i></reputed company><br><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><i><reputed company style="font-size:12.0pt;">States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – reputed company, OR - Portland, MD - reputed company, WA - Seattle, Washington, DC</reputed company></i></reputed company></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><reputed company style="reputed company:black;font-family:"reputed company",reputed company;"><reputed company style="font-size:12.0pt;">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information.  For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a reputed company of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. The estimated reputed company reputed company for this role is $16.50 </reputed company></reputed company></p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><br><p class="elementtoproof">reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender reputed company, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded:  <a href="https://downloads.reputed company.com/content/usa/en/file/reputed company-applicant-adaaa-referral-reputed company.pdf" reputed company="_blank" rel="nofollow">click here to reputed company or download the reputed company</a>.  Complete the reputed company and then email it as an attachment to <a href="mailto:FTADAAA@reputed company.com" reputed company="_blank" rel="nofollow">FTADAAA@reputed company.com</a>. You may also <a href="http://downloads.reputed company.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" reputed company="_blank" rel="nofollow">click here to reputed company reputed company's ADAAA Accommodation Policy</a>.</p>