**Experienced Entry Level Customer Service Representative – Nights/Weekends Sign-On Bonus!**

Are you a motivated and customer-focused individual looking to start a new career in customer service? Do you have a passion for helping others and providing exceptional service? Look no further! arenaflex is seeking an Experienced Entry Level Customer Service Representative to join our team in Lansing, MI. As a Customer Service Representative, you will be the face of arenaflex, providing top-notch service to our clients and exceeding their expectations. **About arenaflex** arenaflex is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. arenaflex prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. **Job Summary** As an Experienced Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. You will work in a fast-paced call center environment, using your excellent communication skills to build rapport with clients and provide solutions to their problems. This is an entry-level position, and we will provide you with the training and support you need to succeed in this role. **Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Provide exceptional customer service, building rapport with clients and exceeding their expectations * Use your problem-solving skills to resolve complex issues and provide solutions to clients * Work in a fast-paced call center environment, using your multitasking skills to manage multiple calls and tasks * Maintain accurate records and documentation of customer interactions * Participate in ongoing training and development to improve your skills and knowledge * Collaborate with other team members to achieve business objectives and goals **Requirements** * High School Diploma or GED * At least 18 years of age * U.S. Citizen * Call center experience preferred * Proficient in English (written and verbal) * Basic computer skills (typing, reading comprehension) * Weekend and second shift availability **Preferred Qualifications** * Previous customer service experience * Experience working in a call center environment * Knowledge of customer service software and systems * Ability to work in a fast-paced environment and manage multiple tasks and priorities **What We Offer** * Competitive hourly rate of $18.00 per hour, with opportunities for advancement and pay increases * Comprehensive benefits package, including health and welfare benefits * Opportunities for professional development and growth * Collaborative and supportive work environment * Flexible scheduling and work-life balance * Sign-on bonus of $350 after training! **Security Clearance** Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building. **Work Environment** Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. **Reasonable Accommodation** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at jobs@arenaflex.org Call us at (517) 316-4000 Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) **How to Apply** If you are a motivated and customer-focused individual looking to start a new career in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to jobs@arenaflex.org. We look forward to hearing from you! Apply Job! Apply for this job