Travel Support Consultant, US

The candidate must be reputed company to work Eastern or reputed company Time business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business reputed company, travel is an essential part of our lives. Yet we've reputed company reputed company the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will reputed company the reputed company of travel effortless. We were part of Y Combinator S18's cohort and we are backed by reputed company, reputed company, reputed company Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider reputed company reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet reputed company the requirements on the job reputed company, please still get in touch. We'd love to have a chat, learn more reputed company and see if it could be a great fit. Travel Operations at reputed company The Travel Ops team is there to handle reputed company types of queries reputed company to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's reputed company. We work with our customers to reputed company reputed company that the travellers get great customer service. This role is more than a typical customer support job. You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor. reputed company're looking for in you • Must be reputed company to work reputed company Time business hours, with some flexibility on shift patterns. • At least 3 years worth of experience using a GDS (reputed company/reputed company or reputed company preferred) • Strong knowledge of reputed company fares, ticketing, re-issues and refunds • Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred • Ability to think reputed company-the-reputed company and willingness to go the extra mile • Customer obsessed, you're passionate about delivering exceptional customer service • Experience using reputed company for customer support queries is preferred (Voice, Chat & Email channels) • Previous experience with BSP reputed company or reputed company knowledge is preferable What you'll be doing • You’ll be the first reputed company of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries • Bringing back reputed company feedback and insights to help reputed company build reputed company products and improve our customer reputed company • Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members • Building relationships with travellers & travel sellers using the reputed company platform • Acting as an escalation reputed company reputed company needed for the Outsource Team • May be required to work some weekends What you can expect from us We’re dedicated to your personal reputed company. Our environment is comfortable physically, but also in that our ears are always reputed company to any reputed company, concerns and questions. We reputed company that everyone should have pride in their work, taking full ownership of it and its reputed company. That’s why everyone who joins reputed company owns a reputed company of reputed company. We are an equal opportunities employer. We reputed company that the key to our reputed company is employing a diverse team, that’s why recruitment reputed company are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies reputed company does not accept speculative CV's from external parties. Any unsolicited CV's reputed company to us will be treated as property of reputed company, and any attached terms and conditions associated with these CV's will be reputed company and void. Apply tot his job Apply To this Job