**reputed company Customer Support Associate – Veterinary Industry**

Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry, and help us reputed company how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We're a growing team on a mission to reputed company the animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. **About arenaflex** arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. Our reputed company community of veterinary professionals relies on us to reputed company an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. As a Support Associate, you'll play a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities** As a Support Associate, you'll be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Your key responsibilities will include: * Supporting existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner * Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner * Handling various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Working cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Working with vendor and industry partners to streamline communication and alerts between systems * Helping to continuously reputed company and expand processes in order to streamline support workflows **Essential Qualifications** To be successful in this role, you'll need: * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Preferred Qualifications** While not required, experience with reputed company and/or other chat platforms is strongly preferred. If you have experience working in a fast-paced, team environment and are excited by the challenge of supporting and growing a large community of passionate veterinary professionals, we'd love to hear from you. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from reputed company reputed company the USA. arenaflex offers a reputed company of benefits to support your reputed company-being and career reputed company, including: * 100% remote work arrangement * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office setup * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to providing a supportive and inclusive work environment that fosters reputed company and development. As a Support Associate, you'll have opportunities to: * reputed company your skills and expertise in customer support and veterinary industry knowledge * Collaborate with cross-functional teams to drive innovation and improvement * Participate in training and development programs to enhance your skills and career prospects * Contribute to the reputed company and reputed company of a rapidly expanding company **Compensation and Perks** arenaflex offers a competitive compensation package, including a salary reputed company of $45,000 - $60,000 per year, depending on experience. We also offer a reputed company of benefits and perks, including: * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office setup * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. **reputed company** If you're passionate about customer support and the veterinary industry, and are excited about reputed company to join a rapidly growing company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our careers page. Apply for this job