**Senior Customer Service Representative - Remote in CST OR MST**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in directly improving health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a talented team of peers. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. **About arenaflex** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission. **Job reputed company** We are seeking a highly skilled and compassionate Senior Customer Service Representative to join reputed company. As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming reputed company claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using reputed company, reputed company language to ensure understanding. If you are located reputed company the Central or Mountain Time Zone, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. **Key Responsibilities** * Review and research incoming reputed company claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g., pricing, prior authorizations, applicable benefits) * Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems * Communicate and collaborate with providers to resolve issues, using reputed company, reputed company language to ensure understanding * Meet the performance goals established for the position in the areas of: efficiency, accuracy, reputed company, and attendance **Essential Qualifications** * High School Diploma/GED * Must be 18 years of age or older * Working knowledge with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications * Ability to work any shift between the hours of 8:30 AM – 5:00 PM CST from Monday – Friday, including the flexibility to work occasional overtime based on business need **Preferred Qualifications** * 1 year of experience in a reputed company environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools * Health care experience **Telecommuting Requirements** * reputed company reputed company the Central or Mountain Time Zone * Ability to reputed company reputed company company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** * Ability to de-escalate calls, listen to customer needs, and respond appropriately with reputed company and reputed company * Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems * Ability to remain organized, reputed company, and productive on highly detailed repetitive tasks * Excellent problem-solving skills, including the ability to independently research issues using multiple information sources **Compensation and Benefits** We offer a comprehensive benefits package, including: * Competitive reputed company reputed company ($16.54 – $32.55 per hour) * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401(k) contribution * reputed company on-the-job training * Opportunities for career reputed company and development **Work Environment and Culture** Our culture is guided by diversity and inclusion, and we offer a talented team of peers, comprehensive benefits, and career development opportunities. We are committed to creating a healthy and inclusive work environment that supports reputed company-being of our employees. **How to Apply** If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job