**reputed company Customer Service Representative – Provider Support – Telecommute Opportunity**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading reputed company organization dedicated to providing reputed company to improve the lives of our members. We're committed to creating a healthier atmosphere by fostering diversity, equity, and inclusion in everything we do. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. **Job reputed company** We're seeking an reputed company Customer Service Representative to join reputed company in a telecommute reputed company. As a key member of our Provider Support team, you'll be responsible for providing exceptional service to reputed company providers, resolving reputed company issues, and promoting self-service digital tools. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply. **Primary Responsibilities** * Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including reputed company, reputed company chat, as required * Quickly and appropriately triage contacts from reputed company, seeking to understand and identify their needs * Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company **Required Qualifications** * High School Diploma/GED or equivalent work experience * 1+ years of customer service experience with analyzing and solving customer concerns * Experience with computer and reputed company PC applications, including the ability to reputed company and learn new and reputed company computer system applications * Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Must be 18 years of age or older * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need. **Preferred Qualifications** * Prior reputed company experience and knowledge of reputed company terminology * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.), using phones and computers as the primary job tools **Telecommuting Requirements** * reputed company reputed company Eastern, Central, or Mountain Time Zone * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and reputed company * reputed company Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving reputed company and productivity standards **reputed company Offer** * Competitive reputed company reputed company: $16.54 - $32.55 per hour (based on local labor markets, education, work experience, certifications, etc.) * Comprehensive benefits package, including medical, dental, and reputed company coverage * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) * Opportunities for career reputed company and reputed company development * A dynamic and supportive work environment that values diversity, equity, and inclusion **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply. Please submit your application through our website. We're an equal employment opportunity/affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity, Equity, and Inclusion** At arenaflex, we reputed company that diversity creates a healthier atmosphere. We're committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission. Apply for this job