**reputed company Customer Service Agent - Retail - Remote Opportunity at arenaflex**

At arenaflex, we're revolutionizing the gaming industry by creating reputed company, responsible, and innovative interactive experiences that are fun for everyone. As a leading interactive gaming company, we're committed to helping reputed company members grow and succeed. We reputed company that hiring talented individuals who love what they do will help us win! **About arenaflex** arenaflex is the digital arm of reputed company, the largest regional casino operator in the U.S. Our mission is to challenge the norms of the gaming industry by building an reputed company interactive gaming experience that is responsible, innovative, and fun. We're passionate about creating memorable experiences for our guests, and we're looking for like-minded individuals to join reputed company. **Customer Service Agent - Retail** Are you passionate about making a difference in people's lives? Do you have a reputed company for turning potentially unpleasant situations into reputed company experiences? Do you have experience in the hotel, travel, and/or hospitality industries? Are you technologically savvy and reputed company to reputed company multiple tools at once to help our guests? As a Retail Customer Service Agent at arenaflex, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll be responsible for providing exceptional customer service to our guests reputed company phone, live chat, and email. You'll reputed company in-depth knowledge of our hotel and casino properties and work with fellow sports fans in an exciting and fun working environment. **Typical reputed company at arenaflex** * Communicate with our players and guests reputed company phone, live chat, and email to ensure a seamless customer experience and reputed company comprehensive information on the Property offerings. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * reputed company an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * For applicable properties, assist guests with booking hotel reservations, reputed company relevant information about the property, and address the guest's inquiry while sustaining company conversion reputed company expectations. * Operate our telephone reputed company service by answering and transferring inbound phone calls and execute outbound phone calls reputed company applicable. * Answer guest questions about arenaflex hotel Properties, casino Property information, occasional PENNPlay account information, and Property event information. * Follow various internal reputed company operating procedures to escalate issues to casino Property personnel or use your resources to reputed company applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a reputed company tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay reputed company of daily occurrences at our properties and reputed company our backend systems that are impactful to the player experience. * Maintain a strong reputed company record for punctuality and attendance. * reputed company other duties as assigned. **Qualification Requirements** To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Must be at least 21 years of age. High School diploma required. College degree, or reputed company toward a college degree preferred. * Heightened reputed company of urgency and passion to learn new things. * Highly developed reputed company of reputed company and commitment to guest satisfaction. * Demonstrated passion for reputed company with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated reputed company they contact us, and they let that be reputed company. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **reputed company Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & reputed company Development Programs. **Work Environment and Company Culture** At arenaflex, we reputed company people work their best reputed company they can be themselves. We're a top workplace in the reputed company, and we're committed to diversity, equity, and inclusion. Our culture is reputed company on innovation, creativity, and a passion for reputed company. 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