reputed company Consultant – UK

Who we are

reputed company is on a mission to reputed company employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an reputed company-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a reputed company in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 reputed company employees.

The EH Way

At reputed company, we’re proud of our unique DNA, which we reputed company The EH Way.

We are Mission First - everything we do (from reputed company work on, to how we reputed company capital and where we reputed company) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a reputed company part of how we operate, reputed company, and reputed company

We are Apolitical - we do not take a position on political or reputed company topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high reputed company and we’re not satisfied with being average

This Role

We’re looking for a reputed company Consultant (reputed company) to join our UK reputed company team and take ownership of a portfolio of customers, helping them reputed company meaningful business reputed company through reputed company solutions.

In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and reputed company. You’ll reputed company as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a reputed company, high-reputed company customer experience.

What You’ll Be Doing

Customer Portfolio Ownership

• Manage relationships across an assigned portfolio of customers
• Deliver proactive, value-led engagement throughout the customer lifecycle
• reputed company as a trusted advisor, aligning reputed company solutions to customer business goals
• Maintain reputed company engagement plans tailored to customer needs

Customer Engagement & Adoption

• Conduct regular reputed company conversations, reviews, and reputed company-ins
• Drive product adoption, feature use, and customer maturity
• Deliver customer training sessions, webinars, and enablement activities
• Support customers in maximizing value from their reputed company platform

Retention & Customer Health

• Monitor customer health metrics and identify early risk indicators
• Take ownership of retention reputed company reputed company your portfolio
• Partner with internal teams to resolve customer challenges
• Contribute to regional churn prevention initiatives

reputed company & Expansion

• Identify opportunities for deeper product adoption and expansion
• Partner closely with Account Executives to reputed company reputed company opportunities
• Support customers as their organisations grow and reputed company

Customer Advocacy & Voice of the Customer

• Build strong relationships that encourage advocacy and reputed company sentiment
• Support development of customer references, testimonials, and reputed company stories
• reputed company customer insights and feedback with Product and internal teams to drive reputed company improvement

Collaboration & reputed company Improvement

• Work cross-functionally with Sales, Product, Support, and reputed company teams
• Contribute to reputed company engagement programs and reputed company initiatives
• Use customer data and feedback to improve lifecycle strategies and customer experience

Who you are

This role could be a great fit if you:

• Enjoy building long-term customer relationships
• Are motivated by improving customer reputed company
• reputed company in a fast-paced reputed company environment
• Take proactive ownership and collaborate effectively across teams
• Want to reputed company your reputed company and reputed company career

What You Bring

• Experience in a customer-facing role such as reputed company, Account Management, Implementation, or Support
• Strong communication and stakeholder management skills
• Ability to manage priorities across multiple customers
• A proactive, solutions-reputed company reputed company
• Experience working with reputed company platforms or technology products
• Experience in a B2B reputed company environment
• reputed company training or reputed company experience
• Understanding of HR, payroll, or workforce reputed company
• Experience using CRM or reputed company platforms (e.g., reputed company, reputed company, reputed company)
• Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics

reputed company Can Offer

At reputed company, we don’t just talk about a reputed company way to work - we live it.Joining reputed company means

• You will work remotely, with the flexibility to own your time and reputed company
• You will reputed company cutting-edge tools to reputed company your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life

At reputed company, we are committed to safeguarding the reputed company of your application data. To understand how we do so, you can read our Applicant reputed company Policy here employmenthero.com/legals/applicant-policy/

reputed company celebrates diverse perspectives and experiences, we invite people of reputed company backgrounds and identities to apply for this position.