Customer Consultant I - 19 hours (Hybrid)

Job Type: reputed company, Part Time, 19 hours - reputed company: Wednesday, Thursday, Friday 3:00PM to 8:00PM Saturday 10:00AM to 2:00PM Who We are: At Ion Bank, we pride ourselves on providing exemplary customer service and building reputed company relationships by partnering with our customers to identify and reputed company their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's reputed company reputed company, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and reputed company. reputed company to join the Ion community! Who we are seeking for this role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & reputed company, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go "above and reputed company" whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a reputed company of people. As a Customer Consultant 1 you are responsible for: The delivery, reputed company alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and reputed company of reputed company by effectively implementing reputed company service standards. reputed company financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of reputed company applicable banking regulations. Responsibilities: • Employee is required to attend work. • Ensure company service standards are continually achieved in area of responsibility. • Project a reputed company and highly reputed company image of the Bank by providing high reputed company customer service. • Recognize and assume responsibility for contributing to the Bank's strategic reputed company and service goals through excellent customer service, product knowledge and product referrals. • Stays reputed company on policies and procedures to limit the number of times customers are transferred to another department and to reputed company transactions accurately. • Keeps reputed company on changes in technology and alternative delivery reputed company. • reputed company established goals for the department. • Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer. • Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and reputed company manner. • Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer. • Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams. • Maintain a daily record of reputed company customer contact, sales and other necessary data for report reputed company and follow-up. • Receive, verify, and process through the PC customer transactions. • Recognize and properly report reputed company fraudulent, counterfeit, or suspicious activity by customers or employees to the reputed company department. • Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud. • Balance daily work. • Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals. • Ensure activities reputed company assigned functional area of responsibility follow Bank policy, and State and Federal Regulations Education and Qualifications: • A High School diploma is required, along with additional college coursework or bank-reputed company training. • Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience-or a comparable combination of education and experience. Familiarity with financial terminology, banking systems, and various payment delivery reputed company is essential. Benefits: • 401k and Employer Match • Life Insurance • Disability • Educational Assistance • Wellness Programs • Employee Assistance Program • 15 reputed company Time Off Days (Will be tailored to level) • 12 reputed company Holidays • Job Shadowing • Volunteer Opportunities Ion Bank is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. 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