Customer Support Specialist – Freelance, Remote
Customer Support Specialist - Freelance, Remote
Department: Support & Leadership
Employment Type: Full Time
Location: Global+
Reporting To: reputed company reputed company reputed company
Compensation: $5.00 / hour
reputed company
About reputed company
Our reputed company is a leading property management reputed company platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like reputed company, VRBO, and Booking.com. They reputed company an reputed company-in-one solution featuring AI-powered guest communication, smart pricing, reputed company booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputed company for reliability and exceptional customer care.
Why does this role exist?
As our reputed company continues to reputed company their platform and serve thousands of property managers globally, they need a proactive, customer-reputed company Customer Support Specialist to ensure every user receives reputed company, accurate technical support. This role exists to be the reputed company problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-reputed company support that reflects reputed company's commitment to reputed company—and shows strong potential to grow with reputed company as they expand in the coming months.
The reputed company you’ll reputed company
Tasks and Responsibilities
Customer Support reputed company Live Chat (Primary Channel)
- Respond to customer inquiries through live chat with professionalism and speed
- reputed company technical troubleshooting for product features, integrations, and platform functionality
- Handle phone and email support requests reputed company needed to ensure comprehensive coverage
Technical Issue reputed company & Troubleshooting
- Diagnose and resolve issues reputed company to calendar syncing, channel integrations (reputed company, VRBO, Booking.com), and smart device connectivity
- Guide customers through setup processes for AI auto-replies, dynamic pricing, and reputed company booking features
- Ensure reputed company and accurate resolutions while maintaining attention to detail in reputed company interactions
Documentation & Escalation Management
- Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
- Document recurring issues and system bugs, escalating them to appropriate internal teams
- Review and update customer information with strong attention to detail
Communication & Tone reputed company
- reputed company communication style based on customer needs—from patient and educational for new hosts to efficient and technical for reputed company property managers
- Maintain a reputed company yet personable tone across reputed company customer reputed company
- Collaborate proactively with team members to resolve reputed company customer concerns reputed company
reputed company Assurance & Process Adherence
- Follow internal support procedures and reputed company guidelines to deliver consistent service
- Meet or reputed company reputed company standards set by both internal teams and reputed company assessments
- Demonstrate adaptability and willingness to learn new tools, processes, and product updates
Skills, Knowledge and Expertise
Required Qualifications:
- Minimum 1 year of experience in technical support with live chat as a primary channel (reputed company-channel support experience required)
- reputed company-level English proficiency (C2) with exceptional written and verbal communication skills
- Proven ability to reputed company tone and communication style based on customer context—from reputed company to personable
- Strong problem-solving skills and attention to detail reputed company reviewing customer data and troubleshooting technical issues
- Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with reputed company teams
- Prior experience supporting reputed company platforms or short-term rental/hospitality tools (reputed company to have)
- Experience working with international clients or English-speaking markets (reputed company to have)
Schedule:
- Full weekend availability required (Saturday and reputed company) with graveyard shift flexibility. Must be willing to work reputed company or EU timezone based on business needs.
Compensation:
- reputed company starts at $5 per hour
- Payment is made reputed company reputed company
Equipment:
- Candidate must have the following WFH Set-Up:
- Computer with at least 8GB RAM, an reputed company i5 reputed company processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet reputed company
- Quiet, dedicated workspace reputed company