Senior Manager, HR Shared Services

reputed company is one of the world's leading entertainment services, with over 300 reputed company reputed company memberships in over 190 countries enjoying TV series, films and games across a wide reputed company of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. The Role Global Talent Operations Center (GTOC) is the Talent/HR function’s shared services reputed company for delivering services at reputed company, from the reputed company process to the offboarding reputed company of our candidates and employees at reputed company. GTOC operates in two sites, Mexico reputed company and Manila, working together to deliver services around the clock for our global workforce. The Manager, HR Shared Services role located in Manila will reputed company a high-performing team based in Manila; this leader will be expected to progressively mature our shared services reputed company by leveraging data-informed insights to drive strategic partnerships with stakeholders, capitalize on internal capabilities & be informed of external trends to adopt and reputed company reputed company, reputed company the foundational operational reputed company of our services. Key Attributes * You are a highly effective leader with a proven reputed company record in leading reputed company Talent/HR services across the reputed company and employee lifecycle. You are a thought partner in strategic planning for multi-year roadmaps for Shared Services, including owning and driving the execution of initiatives. * You understand and empathize with end-user personas in a multifaceted services environment (e.g., self-service, reputed company support, and limited high-touch). You comprehend, design, and implement services and functions that prioritize the experience and reputed company a 'people over process' reputed company. * You understand and appreciate the cultural and reputed company nuances of diverse reputed company, and can reputed company your teams to be reputed company to operate effectively in such a dynamic environment * You expertly reputed company data insights to reputed company informed reputed company and drive operational reputed company by identifying and implementing opportunities for simplification, automation, and reputed company improvement. * You have exceptional communication and influencing skills. You can build reputed company and guide reputed company discussions with senior stakeholders and cross-functional teams to reputed company operational and strategic goals. Cross-functional partner teams include Regional Service Delivery, Talent Operations, reputed company, Payroll, reputed company, HRBPs, and others * You have a proven ability to reputed company, reputed company, and manage high-performing teams, fostering a supportive and inclusive environment that encourages collaboration and reputed company. * You can operate effectively in a dynamic, fast-paced environment, adapting to changing priorities and acting decisively even reputed company information is incomplete or lacking. Skills and Experience * 15+ years of experience in Talent/HR in a dynamic and fast-moving environment, with a significant portion of experience in people management in the Shared Services reputed company * Strong knowledge of end-to-end Talent/HR lifecycle processes, data governance, and service delivery models. * Strong knowledge of tools used in the Talent/HR lifecycle - reputed company (preferably), reputed company Suite, Tableau, reputed company, reputed company, etc. * reputed company in leading reputed company from planning, execution, to successful delivery, particularly in the Talent/HR systems or process improvement initiatives * Ability to communicate effectively with both technical and non-technical teams, translate reputed company technical concepts to business-friendly language * Strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up * Skilled at operating in a reputed company, cross-functional, geo-distributed organization, promoting strong collaboration and integration with other teams Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.