**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers. As a Retail Customer Service Associate, you'll play a vital role in driving business growth and customer satisfaction by delivering outstanding service, expertise, and solutions to our customers. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're dedicated to helping businesses succeed by providing innovative solutions, expert advice, and exceptional customer service. Our team is passionate about delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. **Job Summary** We're seeking an experienced Retail Customer Service Associate to join our team at arenaflex. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences, providing expert advice on print, signs & graphics, and shipping solutions, and driving business growth through consultative sales and customer service. If you're passionate about delivering outstanding customer experiences and have a strong background in retail customer service, we encourage you to apply. **Key Responsibilities** * Deliver exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Provide expert advice on print, signs & graphics, and shipping solutions to customers, including recommending appropriate FedEx Office products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store environment * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Experience working in a retail environment, preferably in a customer-facing role * Knowledge of print, signs & graphics, and shipping solutions * Experience with Point of Sale (POS) systems and financial transactions * Ability to work in a team environment and provide excellent customer service * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * Strong customer service skills and ability to deliver exceptional customer experiences * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive customer information **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Retail Customer Service Associate, you'll have opportunities to: * Develop your skills and knowledge in print, signs & graphics, and shipping solutions * Participate in training and development programs to enhance your customer service and sales skills * Work with a talented and dedicated team to deliver exceptional customer experiences * Contribute to the growth and success of arenaflex through consultative sales and customer service * Enjoy a competitive compensation and benefits package, including opportunities for career advancement and professional growth **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires a high level of energy, enthusiasm, and commitment to delivering exceptional customer experiences. As a Retail Customer Service Associate, you'll work in a retail store environment, interacting with customers, processing transactions, and providing expert advice on print, signs & graphics, and shipping solutions. Our company culture is built on a foundation of Quality, innovation, and customer-centricity, and we're committed to creating a work environment that's inclusive, diverse, and supportive of our team members' growth and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive hourly rate * Opportunities for career advancement and professional growth * Comprehensive training and development programs * Access to cutting-edge technology and equipment * Collaborative and dynamic work environment * Opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and work-life balance **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in retail customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [HR.Recruiting@arenaflex.com](mailto:HR.Recruiting@arenaflex.com). We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job