**Experienced Support Coordinator – Phone and Chat Operations**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and partners. As a Support Coordinator, you'll play a vital role in delivering exceptional customer service and ensuring seamless communication across our phone and chat systems. If you're a customer service enthusiast with a passion for problem-solving and a knack for multitasking, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. Our team of experts is dedicated to fostering a culture of collaboration, innovation, and customer-centricity. As a Support Coordinator, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and partners. **Role and Responsibilities** As a Support Coordinator, you'll be responsible for providing top-notch customer service by taking and making calls from our clients and providing them with the most up-to-date solutions. Your key responsibilities will include: * Managing inbound customer and partner calls and chats, ensuring timely and effective resolution of issues * Making outbound customer and partner calls and chats as needed to proactively address concerns and provide support * Overseeing day-to-day communication via phone and chat systems, ensuring seamless interactions and resolving any technical issues that may arise * Consistently interacting with partners via email, providing clear and concise updates and information * Building and maintaining strong relationships with our Field Leadership Team, ensuring effective communication and collaboration * Delivering on-time communication, meeting deadlines and expectations * Demonstrating a strong understanding of process execution, ensuring compliance with arenaflex policies and procedures * Maintaining attention to detail, ensuring accuracy and precision in all interactions and communications * Utilizing fast typing skills to efficiently manage chat interactions and data entry * Multitasking in an ever-changing atmosphere, prioritizing tasks and managing competing demands * Training peers and occasional stretch assignments, sharing knowledge and expertise to drive team success * Performing data entry and invoicing tasks, accurately capturing customer and partner information * Noting orders accordingly based on customer/client communication, ensuring accurate and up-to-date records **Qualifications and Education Requirements** To succeed as a Support Coordinator, you'll need: * Experience in customer/vendor communication, with a proven track record of delivering exceptional customer service * Experience in a high-pace call center atmosphere (preferred), with the ability to thrive in a fast-paced environment * Experience using CRM software, with a strong understanding of customer relationship management principles * Experience using chat systems, with the ability to efficiently manage multiple chat interactions * Customer service experience, with a minimum of 2 years of experience in a customer-facing role **Preferred Skills** While not required, the following skills are highly desirable: * Attention to detail, with a focus on accuracy and precision * Problem-solving capabilities, with the ability to think critically and creatively * Good phone etiquette, with a strong understanding of effective communication principles * Ability to remain calm under pressure, with a focus on de-escalating customer situations * Ability to manage multiple calls simultaneously, with a strong understanding of multitasking principles * Ability to deescalate customer situations, with a focus on empathy and effective communication **Benefits and Perks** As a Support Coordinator at arenaflex, you'll enjoy a range of benefits and perks, including: * 90-day waiting period applies * Full medical, dental, and vision available * Options for life insurance, short-term disability, and 401(k) * Remote interview process * Virtual meetings * High-speed internet access, wifi with ethernet port * PC with 2 monitors and a multi-line office phone * 40 hours per week, with 8-hour shifts * $17.00 per hour * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home **Work Environment and Culture** As a remote Support Coordinator, you'll have the flexibility to work from home while still being part of a dynamic and collaborative team. Our culture is built on a foundation of innovation, customer-centricity, and teamwork, with a focus on making a positive impact in the lives of our customers and partners. **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving and multitasking, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to answer the application questions, including: * Do you live in the DFW area? This is a requirement. * Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement. * This position pays $17.00 per hour. Please only apply if you are ok with that. We can't wait to hear from you and explore how you can join our team as a Support Coordinator at arenaflex! Apply for this job