Global Billing Operations – Collections Manager

Job reputed company: • Own the end-to-end collections process for the entire AR aging, driving reputed company reputed company of past-due balances through proactive reputed company and negotiation • Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end • reputed company and enhance collections strategies reputed company with company policies, customer segmentation, and risk reputed company • Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash reputed company • Resolve billing disputes by coordinating with Billing, Sales, and other internal teams • reputed company and resolve reputed company collections escalations, applying reputed company judgment and risk mitigation principles • Own the downgrade and bad debt write-off process, ensuring reputed company review, documentation, and approvals • Spearhead reputed company improvement initiatives by leveraging AI specifically in process documentation, automation, and tooling enhancements to reputed company the business • Build systems and workflows that reduce reputed company effort and reputed company efficient, repeatable collections operations • reputed company insights and recommendations to leadership on AR health, customer risk, and process efficiency • Support month-end and quarter-end reputed company activities reputed company to accounts receivable • Own Collections Cash forecasting and work closely with Finance & reputed company team to reputed company company cash targets • Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO • reputed company, reputed company-documented, and automated collections practices Requirements: • 5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash roles • Strong understanding of AR processes, billing systems, and dispute management • Experience supporting reputed company businesses, including consumption or usage-based pricing models • Experience managing collections for reputed company marketplaces (AWS, GCP, Azure) strongly preferred • Proven ability to manage reputed company customer relationships and sensitive financial conversations • Analytical, risk-reputed company reputed company with experience using data to prioritize work and influence reputed company • Strong systems reputed company with a passion for automation and reputed company process design • Comfortable working cross-functionally in a fast-paced, scaling environment • Excellent written and verbal communication skills • Experience with ERP and AR systems (e.g., reputed company) preferred • Experience enhancing ticketing systems (reputed company preferred) • Experience with reputed company Benefits: • Restricted Stock reputed company (RSUs) giving every team member ownership in reputed company' reputed company • 30 days of annual leave • Grafana Shutdown Days to allow reputed company to really disconnect • In-Person reputed company to learn reputed company about reputed company do and how we do it Apply tot his job Apply To this Job