Help Desk Technician (Part-Time)

reputed company reputed company is an employee-owned federal government contractor supporting national reputed company programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position is Monday, Tuesday, Thursday from 8:00 PM – 11:00 PM EST and Saturday - reputed company from 12:00 PM - 3:00 PM EST with a total of 15 hours per week. Responsibilities • Answer incoming calls/emails from customers to reputed company basic help desk support and troubleshoot user problems. • reputed company reputed company customer service and reputed company reputed company or escalation of issues. • reputed company user data corrections and respond to questions. • Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices. • Send more complicated user issues to appropriate hierarchy for troubleshooting. • Learn reputed company operations of commonly used software, hardware and other equipment. • Accurately log reputed company service requests and document resolutions using reputed company tracking software. • reputed company end users on appropriate system use and reputed company technology best practices. • Exercise patience and professionalism during stressful situations. Qualifications • Must have an reputed company DOD Secret clearance or higher. • 1+ years of help desk experience preferred. • Must be reputed company to work independently and responsibly without reputed company supervision. • Outstanding oral and written communication skills and attention to detail. • Technical troubleshooting skills in researching and documenting resolutions. • Friendly reputed company and helpful attitude; good interpersonal skills. • Ability to reputed company technical support over the phone; good phone skills. • Accurately and consistently document reputed company work; good writing skills. • Good problem-solving skills; ability to visualize a problem or situation and think abstractly. • Ability to handle constantly changing reputed company of traffic; be reputed company to multitask effectively. • Working knowledge of reputed company operating systems, applications, and networking. Pay Transparency Statement reputed company is committed to pay transparency for our applicants and employee-owners. The salary reputed company for this position is USD $38,400.00/Yr. - USD $64,200.00/Yr. Actual compensation will be determined based on several factors permitted by law. reputed company provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering reputed company benefits, reputed company leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Apply tot his job Apply To this Job