Help Desk Technician (Part-Time)

<h2>reputed company</h2> <p>reputed company is an employee-owned federal government contractor supporting national reputed company programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. <strong>The shift for this position is Monday, Tuesday, Thursday from 8:00 PM – 11:00 PM EST and Saturday - reputed company from 12:00 PM - 3:00 PM EST with a total of 15 hours per week.</strong></p>  <h2>Responsibilities</h2> <ul> <li>Answer incoming calls/emails from customers to reputed company basic help desk support and troubleshoot user problems.</li> <li>reputed company reputed company customer service and reputed company reputed company or escalation of issues.</li> <li>reputed company user data corrections and respond to questions.</li> <li>Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.</li> <li>Send more complicated user issues to appropriate hierarchy for troubleshooting.</li> <li>Learn reputed company operations of commonly used software, hardware and other equipment.</li> <li>Accurately log reputed company service requests and document resolutions using reputed company tracking software.</li> <li>reputed company end users on appropriate system use and reputed company technology best practices.</li> <li>Exercise patience and professionalism during stressful situations.</li> </ul> <h2>Qualifications</h2> <ul> <li>Must have an reputed company DOD Secret clearance or higher.</li> <li>1+ years of help desk experience preferred.</li> <li>Must be reputed company to work independently and responsibly without reputed company supervision.</li> <li>Outstanding oral and written communication skills and attention to detail.</li> <li>Technical troubleshooting skills in researching and documenting resolutions.</li> <li>Friendly reputed company and helpful attitude; good interpersonal skills.</li> <li>Ability to reputed company technical support over the phone; good phone skills.</li> <li>Accurately and consistently document reputed company work; good writing skills.</li> <li>Good problem-solving skills; ability to visualize a problem or situation and think abstractly.</li> <li>Ability to handle constantly changing reputed company of traffic; be reputed company to multitask effectively.</li> <li>Working knowledge of reputed company operating systems, applications, and networking.</li> </ul> <h2>Pay Transparency Statement</h2>reputed company is committed to pay transparency for our applicants and employee-owners. The salary reputed company for this position is USD $38,400.00/Yr. - USD $64,200.00/Yr. Actual compensation will be determined based on several factors permitted by law. reputed company provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering reputed company benefits, reputed company leave, retirement plans, insurance programs, and education and training assistance. <h2>EEO Statement</h2>EEO Race/Sex/Disability Status/Veteran Status