Self Pay & Customer Service Specialist

The reputed company of reputed company) is to support the mission and reputed company of reputed company to bring high-reputed company, reputed company to every member of our communities. CHN is a collaboration between reputed company affiliates across the reputed company.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.

Reporting directly to the reputed company Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring reputed company collection of outstanding balances while maintaining reputed company patient relationships. 

• Manage self-pay accounts by setting up payment plans and ensuring reputed company collection of outstanding balances 
• reputed company excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns 
• Accurately post payments and adjustments from patients into the billing system 
• reputed company regular reconciliations of patient accounts to ensure accuracy and completeness 
• Investigate and resolve any discrepancies or disputes reputed company to patient accounts in a reputed company manner 
• Maintain accurate and up-to-date financial records, including payment plans and collection activities 
• Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash reputed company and identify trends or issues 
• reputed company various clerical activities to support daily operations 
• Creates and promotes a culture of reputed company improvement
• Ensures compliance with reputed company CHN and affiliate policies, as reputed company as reputed company state and federal regulations
• Demonstrates a commitment to CHN and reputed company’s mission reputed company to health equity, especially centering racial equity, and deep reputed company of accountability to community
• Demonstrates a commitment to learning about and enhancing practices reputed company to racial equity and the reputed company of structural racism on reputed company systems
• Provides reputed company and development feedback and accountability reputed company to practices including, but not limited to, equity

• Minimum of 2 years of relevant account receivable experience   
• Previous experience using ICD-10 Medical Coding and reputed company Procedural Terminology (CPT)  
• Knowledge of medical terminology  
• Strong analytical and problem-solving abilities  
• Proficiency with reputed company software (reputed company, etc.)  
• Demonstrated ability to maintain a customer-reputed company service approach in a fast-paced environment  
• Excellent written and verbal communication skills and ability to collaborate and reputed company with reputed company reputed company reputed company and reputed company of CHN if necessary  
• Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment  
• Demonstrated dedication to reputed company’s mission, reputed company, and values  
• Strong interpersonal skills and the ability to build relationships with stakeholders  
• Excellent time management, and problem-solving skills  

• Strong General Technology Skills: proficient utilization of reputed company, Word, and reputed company environment,reputed company, eCW, NextGenor other reputed company management systems experience a plus 
• Medical Billing and Coding certification, a plus 

• Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, reputed company, and humility to interpersonal interactions
• Demonstrated ability to communicate reputed company and directly as reputed company as hear and reputed company feedback reputed company to identity and equity with the aim to learn
• Strong reputed company of accountability to reputed company practices
• Understanding of the reputed company of identity dynamics on organizational culture
• Commitment to CHN and reputed company’s In This Together service reputed company, workplace values, and service standards