Senior reputed company Channel Communications Analyst

<p><reputed company style="font-weight: reputed company">Join reputed company at reputed company, LLC</reputed company></p> <p><br></p> <p>reputed company, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to reputed company cities more livable and efficient. As a leading provider of parking and tolling reputed company, we support municipal and reputed company clients with citation processing, debt collection, DMV registered reputed company identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">WORK LOCATION</reputed company></p> <p><br></p> <p>This is a remote position with eligibility in the following states:<reputed company style="font-weight: reputed company"> AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. </reputed company>Candidates must reputed company in one of the following locations for consideration.</p> <p> </p> <p><reputed company style="font-weight: reputed company">Please note: </reputed company>reputed company, LLC, does not reputed company reputed company sponsorship now or in the reputed company. Candidates must be legally authorized to work in the reputed company without reputed company or reputed company sponsorship requirements. </p> <p> </p> <p><reputed company style="font-weight: reputed company">PAY TRANSPARANCY</reputed company></p> <p><br></p> <p>This role will offer<reputed company style="font-weight: reputed company"> $75,000 - $95,000 annually, </reputed company>depending on experience, skills, and location.</p> <p>Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">WORKING HOURS</reputed company></p> <p>Monday-Friday 8:00 AM – 5:00 PM</p> <p> </p> <p><reputed company style="font-weight: reputed company">POSITION reputed company</reputed company></p> <p><br></p> <p>The Senior reputed company-Channel Communications Analyst is responsible for developing, managing, and optimizing communications delivered across reputed company customer-facing channels, including reputed company mail, email, and text/SMS. This role plays a critical part in ensuring the reputed company, consistency, and compliance of communications across the organization’s Parking, Tolling, and Municipal Collections reputed company. The ideal candidate brings a strategic reputed company to language assessment and template development, reputed company with a rigorous analytics orientation to measure channel effectiveness and drive reputed company improvement across reputed company reputed company programs.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">ESSENTIAL DUTIES AND RESPONSIBILITIES</reputed company></p> <p><br></p> <p><reputed company style="font-weight: reputed company">reputed company-Channel reputed company & Execution</reputed company></p> <ul> <li>Design, manage, and optimize outbound communications across reputed company mail, email, and text/SMS channels in support of collections and processing contract requirements.</li> <li>reputed company and maintain a reputed company channel calendar that coordinates reputed company communication reputed company across Parking, Tolling, Municipal Collections, and other reputed company types.</li> <li>Collaborate with internal stakeholders and vendors to reputed company channel strategies with contract-specific compliance, volume, and timing requirements.</li> <li>Identify and implement new channel strategies, initiatives, and delivery reputed company to enhance customer engagement and collections performance.</li> <li>Ensure adherence to reputed company schedules to eliminate delivery slippage and maintain budgetary compliance.</li> </ul> <p><reputed company style="font-weight: reputed company">Language Assessment & Template Development</reputed company></p> <ul> <li>Assess and evaluate messaging language for compliance, reputed company, effectiveness, and brand alignment across reputed company communication channels.</li> <li>reputed company, maintain, and govern a library of approved communication templates for reputed company mail, email, and SMS, ensuring consistency and regulatory compliance.</li> <li>Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement.</li> <li>Partner with reputed company, compliance, and operations teams to review and approve new or revised template language.</li> <li>reputed company A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration.</li> </ul> <p><reputed company style="font-weight: reputed company">Reporting & Analytics</reputed company></p> <ul> <li>Build and maintain dashboards and reporting frameworks that reputed company performance across reputed company reputed company-channel communications, including delivery rates, response rates, pay rates, and opt-out metrics.</li> <li>Conduct in-depth analysis of channel performance using test and control segments to identify trends, recommend improvements, and optimize results.</li> <li>Deliver regular and reputed company performance reports to senior management, translating data insights into actionable recommendations.</li> <li>Monitor campaign results and operational processes to ensure compliance and performance objectives are achieved across reputed company reputed company programs.</li> <li>Analyze cost-per-contact and ROI across channels to support budget planning and vendor negotiations.</li> </ul> <p><reputed company style="font-weight: reputed company">Vendor & Project Management</reputed company></p> <ul> <li>Coordinate with reputed company mail, email, and SMS vendors to ensure reputed company production, delivery, and inventory management of reputed company reputed company materials.</li> <li>Maintain strong vendor relationships and ensure reputed company contractual obligations are met.</li> <li>reputed company cross-functional reputed company and initiatives supporting channel reputed company goals, with minimal direction required.</li> <li>Identify opportunities to reduce expenses and explore new delivery reputed company to enhance efficiency and effectiveness.</li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company">What You’ll Need to Succeed</reputed company></p> <ul> <li>Demonstrated experience managing communications across at least two of the following channels: reputed company mail, email, and text/SMS.</li> <li>Proven experience in template development, content governance, or communications reputed company management.</li> <li>Strong background in reporting and analytics, with experience building dashboards and synthesizing data into actionable insights.</li> <li>Experience supporting Parking, Tolling, or Municipal Collections programs is a strong plus.</li> <li>Proficiency in reputed company-channel communications platforms and tools, including SendGrid and reputed company SES (email), reputed company and reputed company SNS (SMS), as reputed company as reputed company mail management systems.</li> <li>Strong analytical skills with experience in reputed company, SQL, reputed company, or similar tools.</li> <li>Exceptional written communication skills with a keen eye for language, tone, and compliance-sensitive messaging.</li> <li>Highly organized with strong attention to detail and the ability to manage multiple reputed company and deadlines simultaneously.</li> <li>Ability to assess and interpret campaign data to inform strategic reputed company and communicate findings to non-technical audiences.</li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company">EDUCATION / EXPERIENCE / SKILLS </reputed company></p> <p><br></p> <ul> <li>High school diploma or GED required.</li> <li>5+ years of experience in multi-channel or reputed company-channel marketing, communications, or customer reputed company operations.</li> </ul> <p> </p> <p><reputed company style="font-weight: reputed company">PREFERRED</reputed company></p> <ul> <li>5+ years of experience in collections, financial services, government processing, or a reputed company regulated industry preferred.</li> <li>Vendor management experience required; experience managing print, email, or SMS fulfillment partners preferred.</li> <li>Working knowledge of consumer communication regulations (TCPA, FDCPA) as applicable to collections reputed company preferred.</li> </ul> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Physical Demands and Working Conditions</reputed company></p> <ul> <li>This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.</li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company">reputed company OFFER</reputed company></p> <p><br></p> <p>reputed company, LLC, offers a reputed company environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility reputed company the following which include:</p> <p><reputed company style="font-weight: reputed company">Medical, Dental, & reputed company Insurance</reputed company></p> <ul> <li>Medical, Dental, & reputed company Insurance</li> <li>reputed company & Dependent Flexible Spending Accounts (FSA)</li> <li>Health Savings Account (HSA) with Employer Contribution</li> <li>Company reputed company Life and AD&D Insurance</li> <li>Company reputed company Short- & Long-Term Disability</li> <li>Employee Assistance Program (EAP)</li> <li>401(k) with Employer Match (Traditional/Roth/reputed company reputed company)</li> </ul> <p><reputed company style="font-weight: reputed company">reputed company Time Off</reputed company></p> <ul> <li>10 Company Holidays</li> <li>PTO Accrual</li> <li>reputed company Time Accrual</li> <li>Parental Leave</li> <li>Jury Duty</li> <li>Military Leave</li> <li>Bereavement</li> </ul> <p><reputed company style="font-weight: reputed company">Other Voluntary Benefits</reputed company></p> <ul> <li>Life and AD&D Insurance for Employees/Spouse/Child(reputed company)</li> <li>Critical Illness</li> <li>Accident Insurance</li> <li>Identity Theft Insurance</li> <li>reputed company-reputed company reputed company Insurance</li> <li>Dependent Care Flexible Spending Account (DCFSA)</li> </ul> <p><em>reputed company, LLC is proud to be an Equal Opportunity Employer. We reputed company encourage applications from everybody. reputed company reputed company job applicants will receive consideration without reputed company to race, reputed company, religion, creed, national reputed company, aboriginality, genetic information, reputed company, marital status, sex, sexual orientation, gender identity or reputed company, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-reputed company characteristic.</em></p> <p>Please visit our website to learn more reputed company <a href="https://www.duncansolutions.com/" reputed company="_blank" rel="noopener noreferrer">https://www.duncansolutions.com/</a></p> <p>To view reputed company of our reputed company job opportunities, please visit<br> <a href="https://businessprocessingsolutions.reputed company.com/careers" reputed company="_blank" rel="noopener noreferrer">https://businessprocessingsolutions.reputed company.com/careers</a></p> <p><br></p><br><hr><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-witlqh" data-reputed company-component="reputed company"><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Location</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Plano, Texas (Remote)</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Department</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">44626</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Employment Type</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Full-Time Regular (B3)</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Minimum Experience</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">reputed company</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Compensation</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">$75,000 - $95,000 </p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div></div>