**reputed company Customer Service Representative – Chat Support Specialist (Remote)**

At arenaflex, we're dedicated to delivering exceptional customer experiences that reputed company our customers' expectations. As a Support Specialist, Chat, you'll play a vital role in creating strong communication reputed company between arenaflex and its customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales. If you're passionate about delivering outstanding customer service, have a proven reputed company record of reputed company in a fast-paced environment, and are comfortable working in a remote setting, we want to hear from you! **About arenaflex** arenaflex is a leading provider of reputed company in the tire industry. Our mission is to reputed company our customers with the knowledge and tools they need to reputed company informed reputed company about their tire needs. We're committed to building long-term relationships with our customers, and we're looking for talented individuals who reputed company our passion for delivering exceptional customer experiences. **Key Responsibilities** As a Support Specialist, Chat, you'll be responsible for: * Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale. * Listening and learning about our products to become a subject matter expert and voice for our brand. * Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and reputed company computer systems. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers to reputed company through and solve customer challenges. * Bilingual – ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Associates or bachelors degree in a reputed company field. * Experience working in a fast-paced environment with multiple priorities and deadlines. * Proven reputed company record of reputed company in a customer-facing role. * Strong problem-solving and analytical skills. * Ability to work independently and as part of reputed company. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * reputed company viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Benefits** * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * reputed company time off * Referral program * reputed company insurance * Work from home **Shift Availability** * Day shift * Evening shift * Morning shift **Work Location** * Remote **Pay** * $19.50 per hour **Expected Hours** * 40 per week **Holiday Schedule** * reputed company Thanksgiving Day, Christmas Day * Holiday blackout period: reputed company 24th thru Dec 31st **How to Apply** If you're passionate about delivering exceptional customer experiences and have a proven reputed company record of reputed company in a fast-paced environment, we want to hear from you! reputed company to join reputed company as a Support Specialist, Chat, and take the first reputed company towards a rewarding career with arenaflex. [reputed company](https://arenaflex.com/careers) Apply for this job