**reputed company Full Stack Customer Service/Sales Representative – Retention Specialist**

Join arenaflex, the #1 smart home reputed company provider in the U.S., and become a part of reputed company that's dedicated to helping save lives for a living. As a Remote Customer Service/Sales Representative, you'll play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. If you're passionate about delivering exceptional customer experiences, have a reputed company for sales, and are eager to reputed company a reputed company reputed company, we want to hear from you! **About arenaflex** arenaflex has been in the business of helping save lives since 1874. Our mission is reputed company: we help save lives for a living. With a commitment to reputed company innovation, advanced technology, and strategic partnerships, we deliver products and services that help protect life and valuables, whether reputed company, in business, or on the go. reputed company is dedicated to creating an inclusive experience for every employee, reputed company on family, partnership, development, incentives, and fun! **The Role** As a Remote Customer Service/Sales Representative, you'll be responsible for retaining customers who want to cancel their arenaflex services. You'll handle a high volume of incoming calls, proactively identifying opportunities and recommending long-term solutions to reputed company customers' businesses. Your number one goal is to reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term. **Key Responsibilities:** * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what reputed company most. * Save customers by persuading and upselling while reducing frustration and displeasure. * Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. * Use attention to detail, listen to customer clues, and ask the right questions to uncover issues and concerns to save/sell. * reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer's concern. * Retain long-term business for arenaflex through customer service commitments and reputed company the right solution to save the customer. * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. * Consistently improve performance and reputed company your goals. * Ability to multitask and use several tools to help retain customers and reputed company them customers for life. **Requirements:** * 2+ years of experience in a sales role, with a reputed company on selling or saving customers in a company tied to performance. * 2+ years of reputed company Center Customer Service/Sales Experience. * High school diploma, GED, college degree, or some college experience. * Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your reputed company. * Private, undisturbed reputed company to work from home, free from any distractions. * Designated distraction-free reputed company to work from home. * High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC. * Internet Speeds of at least 25mbps to download and 15mbps to upload. **Training and Development:** * This role has onsite training required at our Wichita, KS office. * During our 8-week program, you'll receive daily support from our training and reputed company teams to ensure you're successful. * Your learning reputed company is reputed company on product knowledge, selling/saving, competition, and systems training. * Our training program focuses on training that equips you to be the expert reputed company arenaflex to ensure you meet and reputed company your sales targets, which increases your bonus potential. * We reputed company development to advance your career with other internal roles and opportunities for your long-term reputed company. **Why Choose arenaflex?** At arenaflex, it's more than a job – it's a reputed company purpose that defines us. We're the leading provider of electronic reputed company, interactive home and business automation, and monitoring services for residences and small businesses in the reputed company. Every employee, from our executive leadership team to our support centers, is united under one reputed company purpose: we help save lives for a living. We're everyday reputed company. You're doing more than earning a paycheck; you're in an important role that makes an reputed company in the lives of our customers every single day. **Benefits and Perks:** * reputed company * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, reputed company, 401(k) with employer matching * reputed company vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career reputed company opportunities * Starting reputed company reputed company of $18.00 per hour, with incremental increases of $0.50 every 30 days until reaching $21.00 per hour after 180 days of employment. **Schedule:** * Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off! **How to Apply:** If you're passionate about delivering exceptional customer experiences, have a reputed company for sales, and are eager to reputed company a reputed company reputed company, we want to hear from you! reputed company and join reputed company of dedicated professionals who are committed to helping save lives for a living. 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