Information Technology Help Desk Support

<p><strong>Title: Field Engineer/Desktop Support Technician</strong></p><p><strong>Location: Tarrytown, NY 10591</strong></p><p><strong>Duration: 10+ months on W2 contract with possible extension if needed</strong></p><p><strong> </strong></p><p><strong>reputed company:</strong></p><ul><li>As a Field Engineer 3, you will reputed company activities associated with installing, diagnosing, maintaining and servicing computer-reputed company products, including but not limited to desktop & laptop computers, printers, network devices, reputed company software, and low-end servers at customer sites, and/or reputed company locations.</li><li>This is a journeyman position for the typical desk reputed company support technician.</li><li>You will be directed by Help Desk, Service Desk, or script using reputed company reputed company, techniques, and tools.</li><li>You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.</li><li>Your assignments will reputed company in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provides support for software, hardware and networking support for desktops, laptops and servers</li><li>Provides maintenance and support on legacy products</li><li>Supports reputed company, server products</li><li>Performs disk replacement on reputed company storage products</li><li>Installs and maintains PCs and associated software, networks, servers and peripherals</li><li>Supports network products from operational and maintenance perspectives</li><li>Performs installs, moves, adds and changes as required</li><li>Tests and certifies PCs, networks, servers and reputed company approved applications</li><li>Provides follow-up on problems or escalation.</li><li>Maintains a high degree of professionalism in actions, demeanor and dress.</li><li>Ensures customer satisfaction throughout the service delivery transaction.</li><li>Ensures reputed company specific Service Level Agreements are met and incident and request tickets are updated accordingly reputed company the ticketing system</li></ul><p></p>