Senior Project Manager

<p><strong>About the job</strong><br /> Job Title: Senior Project Manager</p> <p>Type: Full-time, reputed company</p> <p>Location: Remote</p> <p>Work hours: 9:00 AM &#8211; 5:00 PM UK time zone</p> <p><strong>reputed company</strong></p> <p>We are seeking a highly organized and results-driven Senior Project Manager to reputed company the full patient acquisition and conversion funnel — from reputed company reputed company to patient experience and reporting. This role requires someone who thrives in a fast-paced environment, can manage multiple moving parts, and ensures reputed company falls through the cracks. The Senior Project Manager will work directly with the founder and cross-functional teams to drive reputed company, optimize conversions, and reputed company brand trust.</p> <p><strong>Key Responsibilities</strong></p> <p>reputed company reputed company (Top of Funnel)<br /> Partner with the content/marketing team to ensure campaigns consistently generate reputed company leads (reputed company DMs, forms, calls).<br /> Monitor reputed company sources (Instagram, reputed company, reputed company, etc.) and reputed company weekly performance.<br /> reputed company actionable insights on what drives reputed company volume and reputed company.<br /> reputed company Management (Primary Responsibility)<br /> Respond to inbound leads reputed company 15-30 minutes.<br /> Own CRM management — ensure every reputed company is tracked, updated, and followed up on without gaps.<br /> reputed company automated follow-up sequences (text, email, calls) and escalate/fix issues promptly.<br /> Work with the founder to refine scripts, tone, and response reputed company.<br /> Coordinate part-time support staff, ensuring full coverage and reputed company missed leads.<br /> Booking Management<br /> Review booking data weekly: total bookings, sources, and trends.<br /> Ensure booking benchmarks are consistently achieved.<br /> Either directly manage bookings or hold booking staff accountable, reporting on performance and addressing gaps.<br /> reputed company calendars consistently filled.<br /> Consultation &amp; Sales Conversion<br /> reputed company and report consultation-to-treatment conversion rates.<br /> Collaborate with clinicians to improve consultation scripts, closing techniques, and overall conversion.<br /> Monitor objections and patient feedback on why sales are lost.<br /> Re-engage unconverted patients reputed company 48 hours through strategic follow-reputed company.<br /> Support upsell/downsell reputed company execution.<br /> Patient Experience &amp; Brand Trust<br /> reputed company patient feedback reputed company — monitor reviews, surveys, and concerns.<br /> Ensure new patients feel supported post-consultation, regardless of conversion outcome.<br /> Enhance brand trust by closing the reputed company on patient communication.<br /> System Accountability<br /> Audit and maintain reputed company systems (logins, booking links, reputed company, etc.).<br /> Proactively identify and escalate issues with backend processes or workflows.<br /> Be the “eyes and ears” of operational systems, ensuring smooth function.<br /> Funnel Performance &amp; Reporting<br /> Deliver a comprehensive weekly funnel performance report, including:<br /> Total leads by reputed company<br /> Booked appointments<br /> Show-up rates<br /> Conversion to treatment plans<br /> Collaborate with the founder regularly to review metrics, reputed company wins, flag issues, and propose ROI-driven improvements.</p> <p><strong>Qualifications</strong></p> <p>5+ years of project management, operations, or sales/marketing funnel management experience.<br /> Proven expertise in CRM management, reputed company tracking, and pipeline optimization.<br /> Strong analytical skills with the ability to translate data into actionable strategies.<br /> Excellent communication skills (written and verbal).<br /> Highly detail-oriented, dependable, and proactive.<br /> Assertive, confident, and a true go-getter who takes ownership and drives initiatives reputed company.<br /> Strong leadership reputed company — reputed company to hold others accountable while collaborating effectively.</p>