Healthcare Administrative Assistant (US Healthc...
<p>Description<br /> ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.</p> <p>We are currently seeking a highly organized and detail-oriented Remote Administrative Assistant to support a U.S.-based virtual speech therapy services provider. This role is essential in supporting our clients, therapists, and internal staff to ensure seamless operations. EXPERIENCE WORKING REMOTELY/VIRTUALLY IS REQUIRED.</p> <p>PLEASE NOTE:</p> <p>Working Hours: This role requires you to work EST hours Mon – Fri from 9am to 6pm EST (15h00 to 24h00 South African time – subject to change in accordance with daylight savings in the United States).<br /> Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.<br /> Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.<br /> Work Environment: This is a fully remote working role.</p> <p>Key Responsibilities:<br /> Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.<br /> Handle service package sales in a professional and client-friendly manner.<br /> Communicate with clients, therapists, and team members via phone, email, Teams, and SMS — managing multiple communication channels simultaneously.<br /> Monitor productivity and attendance reporting and escalate issues when needed.<br /> Support team members with task tracking, documentation, and administrative duties.<br /> Safeguard confidential company and patient data in compliance with HIPAAstandards.<br /> Requirements<br /> High school diploma or equivalent (Associate’s or Bachelor’s preferred).<br /> Prior experience as an Administrative Assistant working in a remote setting is required.<br /> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).<br /> Experience working with Smartsheets is an added benefit<br /> Strong verbal and written communication skills.<br /> Excellent organization, multitasking, and time management abilities.<br /> Attention to detail and problem-solving mindset.<br /> Ability to work independently and collaboratively in a fast-paced, virtual environment.<br /> Professional demeanor and strong work ethic.</p> <p>Other Requirements (Non-Negotiable)<br /> Experience working remotely/virtually.<br /> Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred).</p> <p>If you are not contacted within 14 working days, please consider your application unsuccessful.</p>
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