Bilingual Dental Inbound Representative

Job Description: • Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment • Address multiple member and provider needs, including benefit questions, service issues, and general inquiries • Escalate unresolved and pending customer grievances • Document all interactions, actions taken, and outcomes in internal systems • Resolve routine to moderately complex issues by following established guidelines and workflows • Identify issues requiring escalation and ensure handoff to the appropriate teams • Meet quality, productivity, and customer experience expectations Requirements: • Minimum 2 years of customer service experience • Bilingual in English & Spanish, with the ability to speak, read, and write fluently in both languages • Must reside in the Central or Eastern Time Zone • Customer service mindset with a genuine desire to help others • Experience documenting customer issues in detail • Experience assessing support requests in multiple systems simultaneously and escalating based on severity • Experience interpreting and responding to customer requests • Experience excelling within performance-focused settings Benefits: • medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities Apply tot his job Apply To this Job