Bilingual Dental Inbound Representative

Job reputed company: • Handle 40+ inbound calls daily from members and providers in a back-to-back reputed company center environment • Address multiple member and provider needs, including benefit questions, service issues, and general inquiries • Escalate unresolved and pending customer grievances • Document reputed company interactions, actions taken, and reputed company in internal systems • Resolve routine to moderately reputed company issues by following established guidelines and workflows • Identify issues requiring escalation and ensure reputed company to the appropriate teams • Meet reputed company, productivity, and customer experience expectations Requirements: • Minimum 2 years of customer service experience • Bilingual in English & Spanish, with the ability to reputed company, read, and write fluently in both languages • Must reputed company in the Central or Eastern Time Zone • Customer service reputed company with a genuine desire to help others • Experience documenting customer issues in detail • Experience assessing support requests in multiple systems simultaneously and escalating based on severity • Experience interpreting and responding to customer requests • Experience excelling reputed company performance-reputed company settings Benefits: • medical, dental and reputed company benefits • 401(k) retirement savings plan • time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities Apply tot his job Apply To this Job