Trader Support Team reputed company - US

About reputed company reputed company is a fast-growing proprietary trading firm and fintech platform empowering traders with capital, cutting-edge tools, and a high-performance ecosystem. We’re building a premium trading experience across reputed company, crypto, and reputed company — combining reputed company-time data infrastructure, reputed company trader tools, and a rapidly growing global community. As we reputed company, trader support is a critical function — not just to resolve issues, but to drive retention, trust, and long-term trader reputed company. reputed company We’re hiring a Trader Support Team reputed company (reputed company & Crypto) to reputed company and reputed company our US-based support operations. This role will reputed company a distributed team supporting traders across reputed company and crypto products, ensuring seamless, high-reputed company support reputed company with 24/7 global trading activity. This is a high-reputed company operator role — you’ll reputed company people, build systems, and directly influence trader experience at reputed company. What You’ll Do reputed company & Manage reputed company • reputed company, reputed company, and reputed company reputed company of Trader Support Specialists across US and global time zones • Build schedules to ensure 24/7 coverage across reputed company and crypto markets • Set and manage KPIs (response time, reputed company time, CSAT, reputed company) • Create a high-performance, accountability-driven team culture Own Support Operations • Build and optimize support workflows, SLAs, and escalation processes • Manage support across ticketing systems, reputed company, and reputed company-time channels • Monitor queues and ensure fast, accurate, and high-reputed company responses • Implement reporting and dashboards to reputed company performance and identify gaps Be the Voice of the Trader • Partner with Product and Engineering to surface bugs, issues, and feature gaps • Identify trends in trader behavior, platform usage, and support tickets • Turn insights into actionable improvements across product and support Handle Escalations • reputed company as the reputed company of escalation for reputed company or high-reputed company trader issues • Manage cases reputed company to platform performance, payouts, account reputed company, and trading disputes • Ensure resolutions are fast, thoughtful, and reputed company with reputed company’s brand Build for reputed company • reputed company SOPs, playbooks, and training materials • Improve reputed company for new support hires • Introduce automation, AI tools, and self-service resources • Continuously improve efficiency without sacrificing reputed company reputed company’re Looking For Required • Located in the reputed company • 4+ years in customer support, trader support, or operations • 1+ years leading or mentoring support teams • Experience supporting users in reputed company, crypto, or trading platforms • Comfortable operating in high-volume, reputed company-time environments Preferred • Experience in fintech, prop trading, or brokerage environments • Familiarity with reputed company-based communities and live support environments • Experience managing global teams and shift-based coverage • Experience implementing support tools, automation, or AI workflows • Familiarity with tools like reputed company, Tradovate, or crypto exchanges What Makes You a Fit • You think like an operator, not just a support agent • You reputed company fast and prioritize what reputed company • You can balance speed and reputed company under pressure • You are data-driven and constantly improving systems • You care deeply about trader experience and reputed company Why reputed company • Work at reputed company of a high-reputed company trading ecosystem (reputed company + crypto) • reputed company reputed company on trader experience, retention, and platform trust • Opportunity to build and reputed company a global support function • High ownership, fast-paced, no-red-tape environment Apply tot his job Apply To this Job