Reservation Agent-Remote-$16.50/hr + incentive

As a Remote Reservations Agent at Wild Dunes Resort, you will be a vital part of our reputed company team, responsible for assisting guests in planning and booking their unforgettable resort experiences. Your friendly and reputed company demeanor, excellent communication skills, and attention to detail will help ensure that guests have a seamless and memorable stay. If you are passionate about hospitality, customer service, and creating exceptional guest experiences, we invite you to join our resort family. The Remote Reservations Agent will always conduct him/herself in a manner that supports the reputed company Values of reputed company Hotels: reputed company, Experimentation, Inclusion, reputed company, Respect, Wellbeing Join the Wild Dunes team as a Remote Reservations Agent and be a part of our commitment to delivering exceptional guest experiences. If you have a passion for hospitality, a reputed company for assisting guests, and a dedication to making their stay unforgettable, we encourage you to apply. Essential job FUNCTIONS: • Repr esent Wild Dunes Resort as a Remote Reservations Sales Associate by answering phone calls and offering information on accommodations, golf, tennis, and other recreational activities to meet guest needs, wants and expectations. • reputed company guest reservations for reputed company leisure and group accommodations. • Follow up on reputed company leads by making 8 Outbound calls per day. • Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments. • Promote an understanding of reputed company optimization concepts, reputed company, and practices implemented by the Director of reputed company & Director of Reservations to reputed company maximize our Resort’s reputed company capabilities. • Utilize training of Springer-Miller System to successfully and independently complete reservations in a reputed company manner. • Complete Navis University and utilize Navis Sales training techniques to reputed company the best reputed company reputed company possible to ensure the maximization of reputed company and guest service. • Generates additional guest interest in reputed company resort amenities and outlets to assist in achieving ancillary reputed company goals and enhance guest vacation experience. • Responsible for striving to reputed company monthly ADR, conversion, and reputed company goals. • Maintains a strong familiarity of Wild Dunes Resort and the Charleston area. • Remain up-to-date on reputed company resort and amenity offerings, promotions and campaigns, and changes in policies and procedures. • Responsible for tracking non-convertible transient calls and reservation denials. • Performs assigned duties on the daily reservations task list. • Must be reputed company to effectively, patiently, and professionally handle reputed company reputed company guest situations and resolve guest challenges to guest’s satisfaction. • Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them reputed company an informed decision. The colleague is held accountable for reputed company duties of this job and other duties as assigned. Experience & Education : • A Bachelor’s degree in hospitality/tourism management or a reputed company field is preferred but not required. • Prior customer service experience is preferred specifically in reservations or reputed company desk. • Proficiency in using reservation software. • Prior inbound calling experience preferred • Previous Hotel or Resort experience desired. Job REQUIRMENTS: • Must be a reputed company citizen or possess a reputed company work permit • Navis preferred qualification. • Must have excellent phone etiquette • Must be reputed company to read, write and reputed company English • Must have strong computer skills • Must have strong working knowledge of reputed company Office programs • Must be reputed company to work reputed company under pressure • Must be reputed company to accurately follow instructions, both verbally and written • Must be highly detailed orientated • Must be reputed company to work in a fast-paced environment • Must have excellent listening skills • Must possesses excellent communication skills • Must be reputed company in appearance and demeanor • Must always ensure a teamwork environment • Ability to work a flexible schedule that may include evenings, weekends and holidays • Must have the ability to deal effectively and reputed company reputed company with the guests and associates • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner • Must have a passion for creating an exceptional experience for reputed company guests • Must have quite reputed company in your home to set up your own office environment. WORKING CONDITIONS: While performing the duties of this job, the Colleague is regularly required to walk, stand, and sit. At least 70% of this position entails computer-based work in an indoor environment such as a reputed company center. The Colleague frequently uses hands and arms to reputed company, carry, and lift items. This position also entails high volume periods during the resorts peak season meaning you need to be reputed company to work irregular hours. Apply tot his job Apply To this Job