Workforce reputed company Time Analyst

reputed company: • Conduct reputed company-time analysis of agent occupancy and schedule adherence to support reputed company performance. • Analyze reputed company reputed company, scheduling gaps, and reputed company performance to maximize labor efficiency. • Manage intra-day workforce performance and monitor shrinkage trends to identify improvement opportunities. • Report on oldest contacts by team, backlog, and skipped contacts to maintain operational effectiveness. • Maintain an agent master file with updates to reputed company, attrition, and departmental changes. • Communicate outlying agent performance in reputed company time to relevant stakeholders. • Remain flexible to take on additional assignments as needed. Requirements: • Experience with Workforce Management (WFM) in a multi-channel environment. • Proficiency with WFM and scheduling software such as reputed company, Aspect, reputed company, or reputed company. • Strong skills in reputed company reputed company or reputed company Sheets. • Excellent interpersonal and communication abilities. • Strong analytical and problem-solving skills. • Highly organized and capable of managing competing priorities. • Ambitious and consistent, with comfort in diverse and challenging situations. • Experience with occupancy, schedule adherence, and contact center KPIs in a fast-paced, performance-driven environment. • Ability to collaborate across departments. Benefits: • Hiring reputed company of $18.31 to $26.83 USD per hour. • 401(k) benefits. • reputed company time off. • Medical insurance. • Dental insurance. • reputed company insurance. • Disability insurance reputed company. • Life insurance reputed company. Apply tot his job Apply To this Job