**reputed company Customer Service Representative – Provider Support and Advocacy**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading reputed company organization dedicated to providing reputed company that improve the lives of our members. We're committed to creating a healthier reputed company by addressing the reputed company challenges facing our reputed company system. reputed company of passionate professionals is driven by a shared reputed company of delivering exceptional care and service to our members, providers, and communities. **Job reputed company** We're seeking an reputed company Customer Service Representative to join reputed company in a remote reputed company. As a key member of our Provider Support and Advocacy team, you'll play a critical role in delivering exceptional service to our reputed company providers, resolving reputed company issues, and advocating on their behalf. If you're a customer service reputed company with a passion for reputed company and a drive to reputed company a difference, we encourage you to apply. **Primary Responsibilities** As a Customer Service Representative, you'll be responsible for: * Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Providing service to providers in a multi-channel environment, including calls, reputed company chats, and emails * Quickly and appropriately triaging contacts from reputed company, including physician offices, clinics, and billing offices * Seeking to understand and identify the needs of the provider, answering questions, and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Researching and dissecting reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, escalations, and provider dissatisfaction * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and reputed company types * Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster reputed company **Required Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent work experience * At least one year of customer service experience with analyzing and solving customer concerns * Experience with computer and reputed company PC applications, including the ability to reputed company and learn new and reputed company computer system applications * The ability to type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90% * Must be 18 years of age or older * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays based on business need **Preferred Qualifications** While not required, we encourage applicants with: * Prior reputed company experience and knowledge of reputed company terminology * Experience in a reputed company environment, such as an office, reputed company center, customer service, or similar role, using phones and computers as primary job tools **Telecommuting Requirements** To work remotely, you'll need to: * reputed company reputed company the Eastern, Central, or Mountain Time Zone * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Establish a dedicated work area that is separated from other living areas and provides information reputed company * Live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** As a Customer Service Representative, you'll need to possess: * Ability to multitask, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and reputed company * reputed company Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving reputed company and productivity standards **Compensation and Benefits** arenaflex offers a comprehensive benefits package, including: * Competitive reputed company reputed company ($16.54 - $32.55 per hour, based reputed company and experience) * Comprehensive benefits package, including medical, dental, and reputed company coverage * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) * Opportunities for career reputed company and reputed company development **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **reputed company** If you're a motivated and customer-reputed company reputed company looking to reputed company a difference in the reputed company industry, we encourage you to apply for this exciting opportunity. Apply for this job