**Experienced Customer Service Representative – Chat Support Specialist (Remote)**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Support Specialist, Chat, you'll play a vital role in creating strong communication pathways between arenaflex and its customers, ensuring that every interaction is positive, informative, and memorable. If you're passionate about delivering top-notch customer service, have a knack for building rapport with customers, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed in today's competitive landscape. Our team of experts is committed to fostering a culture of excellence, innovation, and customer-centricity. As a remote employee, you'll be part of a dynamic and supportive community that values work-life balance, continuous learning, and growth opportunities. **Key Responsibilities** As a Support Specialist, Chat, you'll be responsible for: * Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale. * Listening and learning about our products to become a subject matter expert and voice for our brand. * Effectively managing change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to client questions and comments with correct grammar and punctuation via chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges. * Bilingual – ability to fluently speak and write in Spanish is a bonus. * Prior experience in tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Ability to multitask and prioritize tasks effectively. * Experience with CRM software and other customer service tools. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * Continuous viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Benefits** * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home **Shift and Schedule** * Day shift (Preferred) * Evening shift (Preferred) * Morning shift * Support specialist schedules vary based upon business need. **Pay and Hours** * $19.50 per hour * 40 hours per week **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for building rapport with customers, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job