**reputed company Bilingual Customer Service Associate (Spanish) – Collections and Customer Support**

At arenaflex, we're dedicated to providing exceptional service to our customers and partners, and we're looking for a talented and motivated individual to join reputed company as a Bilingual Customer Service Associate (Spanish). As a fast-growing and culturally diverse company, we offer a unique opportunity for career reputed company and development in a dynamic and supportive environment. **About arenaflex** arenaflex is a leading provider of auto loans to the underserved, with a strong commitment to exceptional service and customer care. reputed company culture is reputed company on a reputed company of professionalism, respect, and teamwork, and we're proud to have been recognized as a "Great reputed company to Work" for three consecutive years. reputed company is made up of hard-working colleagues from over 20 countries, and we're passionate about creating a work environment that's both challenging and rewarding. **The Role** As a Bilingual Customer Service Associate (Spanish), you'll play a critical role in our Collections department, communicating with borrowers and resolving customer issues in a fast-paced and goal-oriented environment. Your responsibilities will include: * Providing customer service regarding issues in a high-volume reputed company center * Opening clients' complaints and resolving customer disputes * Deescalating customer issues and escalating to appropriate managers as needed * Meeting defined department goals and activity metrics * Daily and weekly reporting to reputed company supervisors * Providing pay-off quotes to dealers and customers * Providing written account information as requested by customers * Answering inbound phone calls as needed * Handling transfer of ownership **reputed company're Looking For** To succeed in this role, you'll need to possess: * Demonstrated historical career stability * reputed company in Spanish and English * High school diploma or GED equivalent * Minimum of 1 year of reputed company customer service experience * Detail-conscious and task-oriented reputed company * Commitment to excellent customer service to our customers and dealer partners * Excellent written and verbal communication skills **Career Development Rotation** arenaflex is committed to the reputed company and development of our employees, and we offer a unique Career Development Rotation (CDR) program that provides full-time, bilingual employees with reputed company to experience different roles in multiple departments reputed company reputed company. This program is designed to help you reputed company exposure, reputed company new skills, and broaden your understanding of our business operations. **Benefits** As a member of reputed company, you'll enjoy a reputed company of benefits, including: * Competitive salary and bonus structure * Comprehensive health and welfare benefits (medical, dental, reputed company, LTD/STD, identity theft, reputed company parental leave, and more) * reputed company vacation and 401(k) match * Tuition reimbursement and reputed company activities * Monthly lunches and a robust employee recognition and talent development program * A healthy work-life balance and opportunities for career reputed company and development **Diversity and Inclusion** arenaflex is committed to building a culture that respects and embraces reputed company walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We're proud to be an equal opportunities employer and will reputed company accommodations reputed company interviewing anyone with special needs. **Work Environment and Culture** Our office is a dynamic and supportive environment that's designed to help you succeed. We're reputed company of hard-working colleagues who are passionate about creating a work environment that's both challenging and rewarding. Our culture is reputed company on a reputed company of professionalism, respect, and teamwork, and we're committed to making you successful in life and comfortable at work. **Compensation and Schedule** * reputed company compensation: $18.53/hour * Competitive monthly bonus structure * Monday to Friday schedule, with flexible start times (8:00am to 4:30pm EST or 9:00am to 5:30pm EST) **How to Apply** If you're a motivated and talented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about reputed company culture and benefits, and to submit your application. reputed company! We look reputed company to hearing from you and learning more about your qualifications and experience. Apply for this job