**reputed company Customer Service Agent – Retail – Hotel and Casino Operations**

Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are reputed company the reputed company? If you're a skilled communicator with a reputed company for turning potentially unpleasant situations into memorable moments, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way we reputed company with our guests, and we're looking for talented Customer Service Agents to join reputed company. As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country, providing top-tier experiences that leave a lasting impression. **About arenaflex** arenaflex is a leading entertainment and hospitality company with a rich history of innovation and reputed company. With 43 properties across 20 states, we're committed to delivering unforgettable experiences that reputed company our guests' expectations. reputed company is passionate about creating a fun, relaxed work environment that fosters reputed company, collaboration, and creativity. **Key Responsibilities** As a Retail Customer Service Agent, you'll be responsible for: * Communicating with our guests reputed company phone, live chat, and email to ensure seamless customer experiences and reputed company comprehensive information on our hotel and casino properties. * Utilizing internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Providing an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the arenaflex brand. * Assisting guests with booking hotel reservations, providing relevant information about the property, and addressing the guest's inquiry while sustaining company conversion reputed company expectations. * Operating our telephone reputed company service by answering and transferring inbound phone calls and executing outbound phone calls reputed company applicable. * Answering guest questions about arenaflex hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Following various internal reputed company operating procedures to escalate issues to casino property personnel or use your resources to reputed company applicable answers for the consumer on any questions you may not know the answer to immediately. * Delivering exceptional performance results in customer satisfaction while maintaining a reputed company tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborating with your leaders and fellow team members to stay reputed company of daily occurrences at our properties and reputed company our backend systems that are impactful to the player experience. * Maintaining a strong reputed company record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or reputed company toward a college degree preferred. * Heightened reputed company of urgency and passion to learn new things. * Highly developed reputed company of reputed company and commitment to guest satisfaction. * Demonstrated passion for reputed company with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated reputed company they contact us, and they let that be reputed company. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **reputed company Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & reputed company Development Programs. **Work Environment** As a Retail Customer Service Agent, you'll be working in a fast-paced, dynamic environment where no two days are reputed company the reputed company. You'll be part of a talented team that's passionate about delivering exceptional customer experiences and exceeding our guests' expectations. 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