**Experienced Customer Care Representative – Hybrid (Partially Work From Home) – Now Hiring at arenaflex**

**Job Summary:** Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Customer Care Representative. As a key member of our team, you will be the first point of contact for our customers, handling a variety of incoming calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. **About arenaflex:** arenaflex is a leading provider of energy solutions, committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company, and our success is built on the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day. **Why Join arenaflex?** * Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance * Opportunities for career progression and professional growth * Hybrid work environment, with the option to work from home and in our office * Competitive starting rate of $19.00 an hour, with incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking * Eligibility for annual performance review and merit increase one year from hire date, and promotion consideration after 2 years of service and demonstrated successful progression and performance **Responsibilities:** * Handle customer calls in a timely and professional manner, following company provided procedures and ensuring accurate information is being provided to the customer * Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks * Participate in voluntary and mandatory training opportunities * Assist with floor training and/or shadowing opportunities when needed * Complete special assignments as needed in a timely manner * Responsible time and attendance * Participate in mandatory and voluntary overtime as needed **Requirements:** * High School Diploma or equivalent * Minimum of 1 year of experience in a customer service environment preferred * Intermediate proficiency in Microsoft Office Suite * High level capacity for multitasking independently and on a computer * Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation * Exceptional organizational and time-management skills * Experience with SAP CRM and ECC systems a plus * Previous experience working for a utility company a plus * Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures a plus **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * High level of adaptability and flexibility * Strong organizational and time-management skills * Ability to maintain confidentiality and handle sensitive information **Work Environment and Culture:** * arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees * We offer a hybrid work environment, with the option to work from home and in our office * Our office is located in a convenient and accessible location, with ample parking and public transportation options * We offer a range of benefits and perks, including comprehensive health insurance, paid time off, and professional development opportunities **Compensation and Benefits:** * Competitive starting rate of $19.00 an hour * Incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking * Eligibility for annual performance review and merit increase one year from hire date, and promotion consideration after 2 years of service and demonstrated successful progression and performance * Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices. **Pre-Employment Requirements:** Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Apply for this job