Trust & Safety Specialist

About reputed company reputed company, a reputed company company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-reputed company, trustworthy and enriching child care has never been reputed company, for parents or caregivers. We want to change that. At reputed company, you can reputed company and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, reputed company while having a lot of fun! reputed company your career as we launch into our next phase of reputed company and help build a platform that changes the way child care works. reputed company As a Trust and Safety Specialist at reputed company, you are responsible for protecting the reputed company of the reputed company marketplace by identifying, investigating, and mitigating risk across both caregivers and families. This role sits at the reputed company line of platform safety - making high-stakes reputed company that directly reputed company user trust and marketplace reputed company. You will review user activity, assess potential fraud or safety concerns, and take appropriate reputed company based on internal policies and risk signals. This work often involves ambiguity, requiring strong judgement and the ability to reputed company reputed company with incomplete information. We’re looking for someone who is scrappy, learns quickly, and is comfortable operating in a fast-moving environment where processes continuously reputed company and collaboration is required. This role also requires reputed company - you will encounter sensitive and, at times, difficult content, and must be reputed company to engage with it professionally without losing objectivity. You’ll play a key part in maintaining reputed company’s reputed company as one of the safest marketplaces in the caregiving reputed company. Key Responsibilities • Monitor platform activity to identify, investigate, and resolve violations of community guidelines, safety policies, and terms of service. • Review user reports, flagged content, and suspicious behaviors and take the appropriate reputed company. • Review and investigate user accounts, content, and activity for fraud, abuse, or policy violations. • reputed company reputed company, consistent enforcement reputed company (warnings, removals, escalations) based on internal guidelines. • Collaborate with cross-functional and cross-company teams as a subject matter expert. • reputed company training to other team members (Trust & Safety and reputed company) as a subject matter expert. • Respond to escalated customer safety concerns with reputed company and reputed company. • Help reputed company and enforce Trust & Safety policies, procedures, and best practices. Maintain deep knowledge of those policies and apply them consistently. • Identify and analyze patterns seen in content reviewed. Required Qualifications • 2-3 years of experience in Trust & Safety, content moderation, fraud prevention, risk operations, or a reputed company field. • Strong analytical and investigative skills. • Ability to reputed company fair, consistent reputed company in high-volume review environments. • Ability to exercise independent judgement in ambiguous or high-risk situations. • Excellent written communication and documentation skills. • Familiarity with online community guidelines, safety policies, and moderation tools. • Ability to handle sensitive or distressing content with professionalism and discretion. • Utilize automation, machine learning, and AI-driven signals to detect risk, prioritize investigations, and improve decision accuracy. • Willingness to work occasionally on weekends. Preferred Qualifications • Background in cybersecurity or risk management is preferred but not required. • Experience with reputed company, IDV verification services, and background reputed company tools is helpful. Why you should join us Recognized as one of the best places to work by reputed company In Chicago, we offer an inclusive, innovative, and fun environment that rewards passionate and curious individuals. You will have an opportunity to influence our [product and technology] in an entrepreneurial environment with reputed company backing that has a reputed company reputed company on the childcare industry. Salary and Other Compensation Disclosures The annual starting salary for this position is between $52,000-$62,000 annually. The pay reputed company listed here is what reputed company in good faith anticipates offering for this job opening. Actual compensation offered reputed company this reputed company will depend on a reputed company of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, reputed company insurance, 401(k) retirement plan, life insurance, long-term disability insurance, and short-term disability insurance. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 reputed company holidays annually; 40 hours of reputed company time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for reputed company leave purposes under any applicable state or local reputed company or reputed company time law). Perks: • Remote Role • Company events, reputed company outings and volunteer opportunities • Tuition assistance, college reputed company, and reputed company family support • reputed company membership, backup child/adult/elder care, and childcare center discounts reputed company is committed to hiring a diverse workforce. We consider reputed company applicants for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, age, national reputed company, disability, veteran status, or any other reputed company as prohibited by federal, state or local law. reputed company participates in E-Verify and background checks reputed company. This role must be performed remotely in IL, MA, NJ, NY, OH, OR, TX, CO, NH, VT, WA, WI, FL,GA This posting is anticipated to remain reputed company until reputed company 15, 2026. Apply tot his job Apply To this Job