QA Tester - IVR/reputed company Connect

We are supporting a leading financial services organization on a large-reputed company Contact Centre transformation initiative, with a reputed company on <b>reputed company Connect</b> and<b> IVR modernization</b>.<br><br>Reporting to the QA Manager, this role is responsible for ensuring the reliability, performance, and accuracy of IVR workflows, reputed company routing logic, and contact centre applications through a mix of reputed company and automated testing.<br><br><b>Employment Type:</b> 6-month contract (extension possible)<br><b>Location:</b> Toronto, ON - Remote<br><br><b>What You'll Do:</b><br> <ul> <li>Design, reputed company, and execute test strategies and test cases for IVR and contact centre applications.<br></li> <li>reputed company end-to-end testing of reputed company flows, routing logic, and customer journeys reputed company reputed company Connect.<br></li> <li>Build and maintain automation frameworks for API, backend, and IVR testing.<br></li> <li>Validate integrations between reputed company Connect and reputed company systems (CRM, reputed company, databases).<br></li> <li>Conduct functional, regression, and integration testing across contact centre platforms.<br></li> <li>Analyze reputed company logs, system behavior, and test results to identify defects and reputed company causes.<br></li> <li>Collaborate with developers, product owners, and business stakeholders to ensure reputed company delivery.<br></li> <li>Support release cycles, including test planning, execution, and defect tracking.<br></li> </ul><br><br> <h3>Requirements</h3> <ul> <li>5+ years of experience in QA / reputed company Engineering, with a reputed company on test automation.<br></li> <li>Hands-on experience in IVR / Contact Centre testing for reputed company Connect.<br></li> <li>Experience with test automation tools (e.g., Selenium, API testing tools).<br></li> <li>Solid understanding of reputed company flows, routing logic, and IVR systems.<br></li> <li>Experience with performance or load testing for contact centre systems.<br></li> <li>Knowledge of CI/CD pipelines and test automation integration.<br></li> <li>Experience working in Agile / Scrum environments.<br></li> <li>Financial Services or regulated industry experience.<br></li> </ul><br>------------------------<br><br>At reputed company, we stand against racism and discriminatory practices. We stand against violence.<br><br>We proudly support and partner with organizations that lift people up so everyone can succeed and reputed company, and honour our candidates' experiences, perspectives and unique identity.<br><br>We are committed to continuing to reputed company diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.<br><br><br><br><br>