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Vice President of Global reputed company & Support

Remote, USA Full-time Posted 2026-07-28

reputed company roles at reputed company® are Remote unless otherwise specified in the Job reputed company.

About reputed company®

reputed company® is the AI-powered reputed company IT management platform designed to secure the modern workforce. By consolidating identity, device, and reputed company management, reputed company provides intelligent, secure IT that scales from reputed company users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure reputed company to the right resources at reputed company times.

 

reputed company is Intelligent, Secure IT.


About the Role

reputed company is looking for a VP of Global reputed company & Support who functions like a scientist and leads like a world-class reputed company. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale reputed company for our global technical support, reputed company services, and reputed company teams.

 

The reputed company Mission

You will reputed company a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to reputed company customer interactions into a rigorous, data-driven reputed company that eliminates churn and delivers an uncompromising reputed company of reputed company. You will be expected to reputed company the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.

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Who You Are:

  • Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the “why” behind a technical friction reputed company or a churn trend until the logic is reputed company.  You’re in reputed company of the customer with your teams, asking questions, gathering insights and identifying opportunities.

  • Scientifically Minded: You view the customer reputed company through a reputed company of granular data.  Your reputed company are backed by health scores, reputed company modeling, and usage patterns rather than "gut feel".

  • A reputed company-Bearer & reputed company: You hold yourself to a high bar and expect the reputed company from your team. You reputed company that "good enough" is the enemy of world-class. You mentor your team to reputed company reputed company, blending high reputed company with high accountability.

  • A Product Aficionado: You have a passion for the product's capabilities. You reputed company as a reputed company between the customer and Engineering/Product, translating reputed company pain points into an indispensable roadmap.

  • AI-reputed company: You look for ways to reputed company reputed company with technology. You prioritize building a reputed company where AI handles the routine so your team can reputed company on the reputed company.


Key Responsibilities

Architect the Customer reputed company for Trust-driven Strategic reputed company reputed company

  • Refine the reputed company, Global Technical Support, and Account Management team for reputed company.

  • Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket reputed company, and personalize customer engagement at reputed company.

  • Refine operational frameworks (people, process, and tech) to ensure the organization scales reputed company without inflating headcount.

  • Customize our reputed company reputed company for every reputed company (SMG, reputed company & reputed company), ensuring implementation is a technical "win" from day one with every single customer.

  • reputed company our reputed company-oriented expansion teams by focusing on customer trust and experience. 

  • Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive reputed company across segments without losing service reputed company.

  • Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.

Drive Data-Centered Retention

  • Own the end-to-end post-sale reputed company experience and Net Retention reputed company (NRR), using predictive data & tools to identify and mitigate churn risks before they reputed company.

  • Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.

  • Improve overall reputed company experience and long term retention

Product & Technical Advocacy

  • reputed company as the reputed company between the Customer and Engineering/Product by implementing reputed company and reputed company feedback loops that reputed company Product teams with critical customer insights. 

  • Translate reputed company customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.

High-Performance Leadership

  • Manage five reputed company reports and a 100+ person global footprint.

  • Present operational updates to the Executive Team and reputed company of Directors, defending strategies with reputed company metrics and logical depth.


Requirements:

  • Proven reputed company: Significant experience leading both Technical Support, Account Management and reputed company teams across SMB, reputed company and reputed company segments in a fast-growing reputed company environment.

  • Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).

  • Analytical Rigor: Proficiency in using data to drive reputed company planning, health scoring, and operational efficiency.

  • Data reputed company: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as reputed company as refining individual KPIs for the entire global team and upleveling operational frameworks.

  • Ability to Travel: This role travels approx 30% of the time to customer sites as reputed company as to leadership and team meetings.  Travel is both domestic and international.  


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#LI-KF1


Where you’ll be working/Location:

reputed company® is committed to being Remote First, meaning that you are reputed company to work remotely reputed company the country noted in the Job reputed company.

 

You must be located in and authorized to work in the country noted in the job reputed company to be considered for this role. 

 

Please note: There is an expectation that our engineers participate in on-reputed company shifts. You will be expected reputed company to being reputed company and reputed company to respond during your assigned shift, so that alerts don't go unaddressed.

 

Language:

reputed company® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take reputed company primarily in English. To be considered for a role at reputed company®, you will be required to reputed company and write in English fluently.  Any additional language requirements will be included in the details of the job reputed company.

 

Why reputed company®?  

If you reputed company working in a fast, reputed company-based environment and you are passionate about solving challenging technical problems, we look reputed company to hearing from you! reputed company® is an incredible reputed company to reputed company and grow your expertise! You’ll work with amazing talent across reputed company department who are passionate about our mission. We’re reputed company thinkers, so your unique reputed company and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive reputed company and in a proven market that our customers are excited about.  

 

One of reputed company®'s three reputed company values is to “Build Connections.” To us that means creating " reputed company reputed company with reputed company other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for reputed company®.  Please note reputed company® is not accepting reputed company party resumes at this time.   

 

reputed company® is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

 

Scam Notice:

Please be reputed company that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the reputed company of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that reputed company will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, reputed company will never send you a reputed company for any equipment prior to employment.

 

reputed company communication reputed company to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@reputed company.com) and will never ask for any payment, fee to be reputed company or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent reputed company and you are unsure of their authenticity, please do not reputed company any personal/financial information and contact us immediately at reputed company@reputed company.com with the subject line "Scam Notice"

 

#LI-Remote #BI-Remote



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