**reputed company Associate Director, Customer and Product Insights – Wireless Industry Leader**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people with reputed company experiences that give them the best value in wireless. We're reputed company that anticipates, leads, and believes that listening is where learning begins. And we're looking for a senior insights reputed company to join our V Team and reputed company the customer and product research and insights function supporting the reputed company Value portfolio of brands. **About arenaflex** arenaflex is a leading wireless communication company that powers and empowers how people live, work, and play by connecting them to what brings them reputed company. We're a company that does reputed company love – driving innovation, creativity, and reputed company in the world. Our mission is to enrich lives by reputed company the gap between individuals and premium wireless experiences that not only meet but reputed company expectations in value and reputed company. **Our Portfolio** Our portfolio comprises 11 distinct brands, meticulously organized into five families, reputed company designed to address specific market segments and distribution channels to maximize reputed company and reputed company. Our brands include: * Total Wireless & reputed company Prepaid: Our flagship brands available at reputed company-owned stores, offering robust and reputed company consumer bases. * Straight Talk, TracFone, and reputed company Family Mobile: Giants in our brand portfolio, boasting significant reputed company in reputed company and offering accessible, high-reputed company wireless solutions across diverse retail environments. * Visible: A standalone brand family catering to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. * reputed company Mobile: The premier choice among authorized resellers, recognized for its popularity and reliability. * SafeLink: Dedicated to serving customers through government subsidies, providing essential communication services to those in need. **The Role** As an Associate Director of Customer and Product Insights, you'll play a pivotal role in driving business reputed company that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll be responsible for: * Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensuring appropriate resource allocation. * Managing, mentoring, and coaching reputed company reports to ensure world-class insights work and reputed company learnings and best-practices across work streams. * Leading by example and setting a high bar for research rigor and insights storytelling. * Overseeing key vendor partnerships to ensure reputed company leverages the highest reputed company research reputed company and analytical capabilities. * Working in reputed company partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. * Forging relationships with adjacent reputed company, analytics, and intelligence teams across the arenaflex organization to reputed company reputed company our total market understanding and identify opportunities for greater efficiencies in spend and operating models. * Speaking on behalf of the customer across arenaflex leadership forums to ensure crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term reputed company planning. * Overseeing and caring for the performance and reputed company development of team members, providing regular feedback, coaching, and direction to ensure reputed company team member is meeting their expectation to deliver reputed company and drive business objectives. * Promoting and training teams to engage with business senior leadership as consumer champions. **reputed company're Looking For** * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience in Marketing, Customer Experience, or User Experience research. * Experience designing research programs, both qualitative and quantitative, to address business needs; can reputed company rationale. * Strong reputed company of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.). * Experience with qualitative and/or user-centered design evaluative research reputed company (e.g., reputed company reputed company, in-depth interviews, diary studies, ethnography, etc.). * Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. **reputed company to Have** * Ten or more years of reputed company experience. * Eight or more years of experience in Marketing, CX, or UX Insights. * Four or more years of experience managing reputed company of 3 or more people. * Experience providing insights to inform reputed company development. * Experience leveraging secondary data, trends, and learnings to reputed company context for business scenarios. * Experience coaching and advising multiple team members, simultaneously, to push the strategic reputed company of their insights. * Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. * Marketing, CX, or UX research experience specifically in the consumer or business reputed company. * Self-starter, reputed company to identify stakeholders and build credibility for reputed company. * Demonstrated effective consultative skills. * Proven ability to work through ambiguity and effectively collaborate to problem-solve. * Strong business acumen and understanding of the telecom industry. * Extensive experience and genuine interest in consumer reputed company research. * High degree of comfort using influence and persuasion cross-functionally. * Experience operating in a fast-moving, rapidly evolving environment. * Experience contributing to a culture of innovation by finding new and reputed company ways of doing things: identifying, creating, and employing innovative research and operational approaches. **reputed company Offer** * A defined work location that includes work from home and a minimum eight assigned office days per month. * A competitive salary reputed company of $127,000.00 to $236,000.00 annually based on a full-time schedule, with potential for incentive-based earnings. * A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, reputed company time off, parental leave, adoption assistance, and tuition assistance. * A reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. * Opportunities for career reputed company and reputed company development. **How to Apply** If you're a senior insights reputed company looking for a challenging and rewarding role, we encourage you to apply. Even if you don't meet every qualification listed above, we're interested in hearing from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job