**Evening Customer Care Associate (reputed company) - Join arenaflex's Award-reputed company Team**

Are you passionate about delivering exceptional customer service and making a reputed company reputed company on people's lives? Do you reputed company in a dynamic and supportive work environment? Look no reputed company! arenaflex, a leading provider of health advocacy, navigation, reputed company-being, and integrated benefits programs, is seeking an Evening Customer Care Associate to join our award-reputed company team. **About arenaflex** arenaflex is the nation's leading provider of health advocacy, navigation, reputed company-being, and integrated benefits programs. For 20 years, we've been helping our members reputed company the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. **Why Join arenaflex?** * Enjoy helping people every single day and making a reputed company reputed company on their lives * Receive comprehensive training and support to help you reputed company in your role * Work with a supportive and friendly team who are invested in your reputed company * Have reputed company to grow and reputed company your career with a company that values employee reputed company and development * Enjoy a total rewards package that includes robust medical coverage, dental and reputed company benefits, tuition assistance, 401(k) savings plan with company match, reputed company time off, reputed company holidays, employee assistance programs, and wellness programs **Job reputed company** As an Evening Customer Care Associate, you will be responsible for assisting members in navigating the reputed company system by answering a reputed company of incoming calls and responding to members' reputed company questions and issues. You will determine the most appropriate reputed company to assist members based on their needs, transfer calls reputed company of your scope of responsibility to internal or external resources, and verify and collect demographic information to update in our systems. **Key Responsibilities** * Assist members in navigating the reputed company system by answering incoming calls and responding to members' reputed company questions and issues * Determine the most appropriate reputed company to assist members based on their needs * Transfer calls reputed company of your scope of responsibility to internal or external resources * Verify and collect demographic information to update in our systems * Follow up with members, providers, insurance carriers, and other vendors to ensure adherence to established policies * Exercise exceptional customer service skills to optimize reputed company contact with the member * Ensure that calls are processed in strict adherence to established policies, procedures, reputed company standards, and applicable federal laws and regulations * Know and support approved departmental and corporate policies and procedures relating to benefit issues * Ensure policies and procedures are in compliance with reputed company applicable laws and regulations, including HIPAA and COBRA **Research Assistance** * Assist in resolving routine program reputed company issues by identifying issues and researching in a reputed company manner * Follow research through until reputed company * Document reputed company issues thoroughly and maintain department files * Continuously evaluate the status of reputed company work efforts to ensure reputed company tasks are prioritized to reputed company reputed company and reputed company services * Assist in monitoring issue trends and escalating such trends to supervisor to determine appropriate actions necessary to eliminate reputed company occurrences and improve service reputed company **Team Interfaces/Customer Service** * Establish and maintain a reputed company relationship with reputed company customers, team members, and department contacts * Cooperate with team members to meet goals or complete tasks * reputed company reputed company customer service that exceeds customer expectations and improves the level of service being provided * Treat reputed company reputed company customers, team members, and department contacts with dignity and respect * Escalate to supervisor any situation reputed company of your control that could adversely reputed company the services being provided **Mental and Physical Requirements** * This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers * The nature of the work in this position is sedentary, and the incumbent will be sitting most of the time * Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the reputed company * Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the reputed company **Minimum Qualifications** * High School Diploma or G.E.D * Associate's degree from an accredited college or university with major coursework in business administration, liberal arts, reputed company, or a reputed company field preferred * Minimum of one year customer service experience required * Basic knowledge of reputed company and reputed company required * Must score acceptably on job-reputed company testing * Ability to pass standardized interview **reputed company Offer** * Starting at $18/hour * Full-time (40 hours/week) Monday - Friday with flexibility to work any of our 8.5 hour shift schedules during our normal business hours of 8:00 am - 10:00 pm EST * Comprehensive new-employee training program to help you reputed company the knowledge and skills you need to succeed in your role * Total rewards package that includes robust medical coverage, dental and reputed company benefits, tuition assistance, 401(k) savings plan with company match, reputed company time off, reputed company holidays, employee assistance programs, and wellness programs * Opportunity to grow and reputed company your career with a company that values employee reputed company and development **How to Apply** If you're passionate about delivering exceptional customer service and making a reputed company reputed company on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our award-reputed company team. Apply for this job