**Experienced Customer Service Consultant – Health and Wellness Coaching**

At arenaflex, we're dedicated to transforming the way people experience healthcare. Our purpose is to bring heart to every moment of your health, and we're looking for passionate and compassionate individuals to join our team as Customer Service Consultants. As a key member of our ActiveHealth team, you'll play a vital role in helping our members set goals and make choices that enable them to lead healthier lives. **About arenaflex** arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our brand is built on a foundation of heart, and we're dedicated to making healthcare more personal, convenient, and affordable. We're a company that puts our heart into caring for our colleagues and our communities, and we're proud to be recognized as the #1 Top Workplace in the area. **Job Summary** As a Customer Service Consultant, you'll be the first point of contact for our members, providing education, support, and guidance to help them understand the resources available to them. You'll work in a fast-paced call center environment, connecting with members through inbound and outbound phone calls, and promoting our programs and services to help them achieve their health and wellness goals. **Key Responsibilities** * Educate identified members about programs available to them to promote wellness * Schedule appointments with our nurses and coaches or schedule them in a group coaching event * Educate members on their company-sponsored incentives and review progress towards meeting their incentives * Assist members with portal questions (password resets, registering, navigation, filling out health assessments) and promote the mobile app * Provide a positive member experience reflective of the CVS values **Training and Schedule** Our training program is approximately six weeks long, and you'll work from 8:00 AM EST to 4:30 PM EST. After training, your schedule will be flexible, with the option to work between 10:30 AM EST and 9:00 PM EST. **Required Qualifications** * 2 years of experience in a customer service call center environment where you supported inbound and outbound queues * Ability to work with a direct connection using an ethernet cord (no Wi-Fi permitted) * High-speed broadband internet connection (100/25 mbps) required * Proof of internet connection required prior to any confirmation of an offer and start date * Keyboarding skills and ability to type 45 WPM with 95% accuracy * Experience promoting programs or telephonic sales is preferred but not required * Microsoft 360 (Outlook, Teams, One Drive) skills required * Workforce management preferred but not required * Avaya One X or comparable telephonic software knowledge preferred **Preferred Qualifications** * Worked in a setting where there were contractual customer expectations, performance guarantees * Excellent communication skills both verbal and written * Experience supporting complex and nuanced work * Ability to discern key points to assist with problem resolution * Demonstrate ability to handle multiple assignments competently, accurately, and efficiently * Ability to follow direction, multi-task, and adapt to change * Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills) * Ability to learn in an online/telework environment **Education** * High School Diploma or GED **Compensation and Benefits** * The typical pay range for this role is $18.50 - $31.72 * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls * The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors * This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above * arenaflex offers a full range of medical, dental, and vision benefits * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits * arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Why Join arenaflex?** * We're a company that puts our heart into caring for our colleagues and our communities * We're committed to making healthcare more personal, convenient, and affordable * We offer a dynamic and supportive work environment that's perfect for those who are passionate about healthcare and customer service * We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees **How to Apply** If you're passionate about healthcare and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We look forward to hearing from you! Apply for this job