**Experienced Customer Operations Specialist (Remote) – Aerial Patrol Services**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Operations Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction, while working collaboratively with our operations team to drive business success. If you're passionate about customer service, operations, and technology, we encourage you to join our team and contribute to our mission of providing world-class aerial patrol services to the oil and gas industry. **About arenaflex** arenaflex is a leading provider of aerial patrol services, founded in 1987 and operating from Skywest Airport, South of Midland, Texas. For over three decades, we've built long-lasting relationships with our customers, who value our commitment to customer service and operational excellence. With a fleet of over 50 aircraft, we serve a diverse range of oil and gas companies, from small to large-scale operations. Our team is passionate about delivering exceptional results, and we're seeking like-minded professionals to join our ranks. **Key Responsibilities** As a Customer Operations Specialist, you'll be responsible for: * Assisting in the operation of the arenaflex Operations Desk, serving as a critical command and control center and primary liaison between pilots and customers. * Inputting, tracking, and analyzing data related to reports received from pilots and customer interactions. * Directly communicating with customers to leave a lasting positive impression for arenaflex. * Generating customer reports indicating services provided and results of inspections. * Solidifying hard data from vague clues to drive business decisions. Additional responsibilities may include: * Assisting with the generation of the daily flying schedule and associated mission products using arenaflex proprietary software, Garmin products, and Google Earth. * Coordinating with maintenance to understand aircraft availability and its impact on flight operations. * Communicating performance expectations to pilots prior to mission execution. * Assisting with general projects related to the overall business as a critical member of our small management team. * Coordinating with the President to onboard new customers and integrate requested work with existing operations. **Requirements** To succeed in this role, you'll need: * A customer service orientation with a passion for operations. * Excellent verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders. * Self-motivation, with a comfort level working with ambiguity and complexity. * Strong computer skills, including proficiency in Microsoft Office suite and Google Earth. * Full weekend availability, with a 5-day work week. **Benefits** As a valued member of our team, you'll enjoy: * Comprehensive healthcare benefits. * Five days of sick pay. * 20 paid vacation days per year. * A casual dress code (jeans are welcome). * A dynamic work environment with opportunities for growth and development. **Work Environment and Culture** arenaflex operates 365 days a year, with daytime operations only. Our team is passionate about delivering exceptional results, and we're committed to creating a positive and inclusive work environment. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Operations Specialist, you'll have opportunities to: * Develop your customer service and operations skills through on-the-job training and mentorship. * Collaborate with our small management team to drive business success and contribute to our company's growth. * Participate in ongoing training and professional development programs to enhance your skills and knowledge. **Compensation and Perks** arenaflex offers competitive compensation and benefits packages to our employees. We're committed to recognizing and rewarding our team members for their hard work and dedication. **How to Apply** If you're passionate about customer service, operations, and technology, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job